[INC-2766] EHR: New notes not loading

FAQ
Support
Contact Us

Incident Report for AdvancedMD

Resolved

This incident has been resolved.

Posted Mar 07, 2023 - 15:25 MST

Monitoring

Impacted users have confirmed they are able to successfully update chart notes. We continue to monitor situation and will provide updates as needed.

Posted Mar 07, 2023 - 13:46 MST

Investigating

We have been alerted that some of our customers are experiencing login and note performance issues within the Electronic Health Records (EHR) application. Our technical teams are engaged and actively working to resolve the issue.

Our Incident Managers will continue to provide updates here as additional information becomes available.

We fully understand these issues are disruptive and we apologize for any inconvenience.

Impacted Pools: 127

Posted Mar 07, 2023 - 13:04 MST

This incident affected: Electronic Health Records (EHR).