AdvancedMD Status

All Systems Operational

Practice Management (PM) Operational

Practice Management (PM) - Availity Integrations Operational

Claim Submission Operational

EDI Transaction Reports Operational

Practice Management (PM) - Change Healthcare Integrations Operational

Claim Attachments Operational

Claim Status Operational

Claim Submission Operational

Eligiblity Operational

EDI Transaction Reports Operational

eRemittance (ERA) Operational

Electronic Health Records (EHR) Operational

AdvancedMD Mobile Operational

Claim Inspector Operational

ePrescribing Operational

Fax Operational

Interoperability Operational

3rd Party APIs Operational

Interfaces Operational

ODBC Operational

sFTP Services Operational

Patient Engagement Operational

Patient Portal Operational

Patient Kiosk Operational

Online Scheduling Operational

Patient Messaging Operational

Reporting Operational

General Operational

Analytics Operational

Clinical Quality Reporting Operational

Telehealth Operational

Client Services Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 13, 2025

No incidents reported today.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

May 8, 2025 - Required Maintenance

Completed - The scheduled maintenance has been completed.
May 8, 23:59 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 19:00 MDT

Scheduled - On Thursday, May 8, 2025, between 7 p.m. and 11:59 p.m. MDT, AdvancedMD will be undergoing Maintenance in preparation for our Summer 2025 Release. While unlikely, you may experience a brief service interruption during the maintenance window. If you encounter an interruption, please close the application and retry.
Apr 30, 10:37 MDT

May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025

May 5, 2025 Network Maintenance

Completed - The scheduled maintenance has been completed.
May 5, 04:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 01:00 MDT

Update - We will be undergoing scheduled maintenance during this time.
Apr 29, 10:05 MDT

Scheduled - On Monday, May 5, 2025, between 1:00 a.m. and 4:00 a.m. MT, AdvancedMD will perform network maintenance to ensure scalability and efficiency within our software.

Although unlikely, users may experience intermittent service interruptions during the maintenance window.
We apologize in advance for any inconvenience this may cause.

Thank you for your patience.
Apr 28, 17:30 MDT

May 4, 2025

May 3, 2025 Emergency Network Maintenance

Completed - The scheduled maintenance has been completed.
May 4, 01:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 22:00 MDT

Scheduled - AdvancedMD will be performing emergency network maintenance starting Saturday, May 3, 2025, at 10:00 p.m. MDT, and concluding on Sunday, May 4, 2025, at 1:00 a.m. MDT.

We do not anticipate any disruption to services during this window. However, if you experience any issues, please try closing the application and logging back in.

We appreciate your understanding as we work to enhance the security and reliability of our services.
Apr 29, 14:27 MDT

May 3, 2025

May 2, 2025

Error Processing Credit Cards

Resolved - This incident has been resolved.
May 2, 18:45 MDT

Update - We are continuing to work closely with our third-party credit card partner to resolve the payment processing issue. We appreciate your patience and will provide further updates as soon as they become available.
May 2, 14:56 MDT

Identified - We have identified that the root cause of the issue is a change made by our third-party credit card partner. We are working with them to resolve this issue.
May 2, 13:40 MDT

Update - If you are encountering the 'Payment Failed' error, please try manually entering the credit card information directly into the patient portal as a workaround.
May 2, 13:05 MDT

Update - For Telehealth, if your patients are experiencing issues joining their Telehealth call due to a payment error, we recommend temporarily enabling the "Allow patient to skip payment before joining the call" setting.
This setting can be found under System Settings | Telehealth Settings.

Please instruct patients to refresh their webpage if they still encounter the error after the setting is updated.
May 2, 12:28 MDT

Update - Patient portal and telehealth payments may also be impacted by the credit card "Payment Failed Error."
May 2, 12:15 MDT

Investigating - We are investigating an issue where users are experiencing a "Payment Failed Error" when processing credit card payments. Our technical teams are actively working to resolve the problem. Incident Managers will provide updates on the Status Page as more information becomes available.
May 2, 12:09 MDT

May 1, 2025

No incidents reported.

Apr 30, 2025

Analytics Module Data Delay

Resolved - This incident has been resolved.
Apr 30, 06:53 MDT

Identified - We have identified and addressed the issue causing the data load failure. New data will be available early tomorrow morning. We apologize for the disruption this issue has caused our analytics users.
Apr 29, 08:21 MDT

Investigating - We are currently investigating an issue where the Analytics module is not providing the most recent data. Any changes made after April 26, 2025, are currently not displaying. Our technical teams are actively engaged and working to resolve the issue. Incident Managers will continue to provide updates here as additional information becomes available.
Apr 29, 07:35 MDT

Apr 29, 2025

Updox Outage: Users are unable access AdvancedMD Fax

Resolved - Updox has implemented a fix and restored service.
Apr 29, 10:20 MDT

Investigating - Our third-party partner, Updox, is currently experiencing an outage that impacts our clients’ ability to use AdvancedMD Fax. Our incident managers will continue to monitor the situation and provide updates as they become available. Users can subscribe to incident updates on Updox’s status page at https://partnerstatus.updox.com/.
Apr 29, 08:29 MDT