All Systems Operational
Practice Management (PM) Operational
Practice Management (PM) - Availity Integrations Operational
Claim Submission Operational
EDI Transaction Reports Operational
Practice Management (PM) - Change Healthcare Integrations Operational
Claim Attachments Operational
Claim Status Operational
Claim Submission Operational
Eligiblity Operational
EDI Transaction Reports Operational
eRemittance (ERA) Operational
Electronic Health Records (EHR) Operational
AdvancedMD Mobile Operational
Claim Inspector Operational
ePrescribing Operational
Fax ? Operational
Interoperability Operational
3rd Party APIs Operational
Interfaces Operational
ODBC Operational
sFTP Services Operational
Patient Engagement Operational
Patient Portal Operational
Patient Kiosk Operational
Online Scheduling Operational
Patient Messaging Operational
Reporting Operational
General Operational
Analytics ? Operational
Clinical Quality Reporting Operational
Telehealth Operational
Client Services Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
November 7, 2024 Maintenance Release Nov 7, 2024 20:00 - Nov 8, 2024 00:00 MST
AdvancedMD will be undergoing maintenance on Thursday, November 7, 2024, between 8 pm and 11:59 pm MDT. As always, we strive to make these necessary updates as seamless as possible. However, you may experience periodic service interruptions during the maintenance release window.
Posted on Oct 31, 2024 - 14:09 MDT
November 8, 2024 Network Maintenance Nov 8, 2024 21:00-21:45 MST
On Friday, November 8, 2024, from 9:00 p.m. to 9:45 p.m. MDT, AdvancedMD will be performing network maintenance in our ePrescribing module. This maintenance is vital to maintaining a secure and compliant online presence. It ensures encryption, trust, and security for our users, helping to prevent potential security risks.
While it is unlikely, you may encounter periodic service interruptions in the ePrescribing module during the maintenance window. If you do encounter an interruption, please close the module and retry.

As always, we strive to make these necessary upgrades as seamless as possible. Thank you for your patience.

Posted on Nov 01, 2024 - 13:26 MDT
Past Incidents
Nov 2, 2024

No incidents reported today.

Nov 1, 2024

No incidents reported.

Oct 31, 2024

No incidents reported.

Oct 30, 2024

No incidents reported.

Oct 29, 2024

No incidents reported.

Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024

No incidents reported.

Oct 24, 2024

No incidents reported.

Oct 23, 2024

No incidents reported.

Oct 22, 2024

No incidents reported.

Oct 21, 2024
Resolved - As Updox is functional, we are closing this incident on our status page. Updox continues to work on restoring historical data. Currently, data is temporarily limited to the past 2 years and 10 months (January 2022 to present). Users can continue to follow Updox’s progress by subscribing to receive incident updates on their status page at https://status.updox.com/incidents/52xv7xy7sjp4.
Oct 21, 14:20 MDT
Update - Updox continues to work on restoring historical data. Currently, data is temporarily limited to the past 2 years and 10 months (January 2022 to present). Our incident managers will continue to monitor the situation and provide updates as they become available. Users can subscribe to receive incident updates on Updox’s status page at https://status.updox.com/incidents/52xv7xy7sjp4.
Oct 21, 09:52 MDT
Update - Updox continues to work on restoring historical data. Currently, data is temporarily limited to the past 1 year and 10 months (January 2023 to present). Our incident managers will continue to monitor the situation and provide updates as they become available. Users can subscribe to receive incident updates on Updox’s status page at https://status.updox.com/incidents/52xv7xy7sjp4.
Oct 18, 13:47 MDT
Update - Updox continues to work on restoring historical data. Currently, data is temporarily limited to the past 10 months (January 2024 to present).

Our incident managers will continue to monitor the situation and provide updates as they become available. Users can subscribe to receive incident updates on Updox’s status page at https://status.updox.com/incidents/52xv7xy7sjp4.

Oct 16, 09:14 MDT
Update - Updox continues to work on restoring historical data older than two months. Currently, data is temporarily limited to the past 8 months (~February 23rd to present).

Our incident managers will continue to monitor the situation and provide updates as they become available. Users can subscribe to receive incident updates on Updox’s status page at https://status.updox.com/incidents/52xv7xy7sjp4.

Oct 14, 11:19 MDT
Update - Updox continues to work on restoring historical data older than two months. Currently, data is temporarily limited to the past two months (August 20th to present).

Our incident managers will continue to monitor the situation and provide updates as they become available. Users can subscribe to receive incident updates on Updox’s status page at https://partnerstatus.updox.com/.

Oct 14, 09:45 MDT
Update - Service has been restored. Updox continues to work on restoring historical data older than two months. Currently, data is temporarily limited to the past two months (August 20th to present).

Our incident managers will continue to monitor the situation and provide updates as they become available. Users can subscribe to receive incident updates on Updox’s status page at https://partnerstatus.updox.com/.

Oct 11, 10:04 MDT
Monitoring - Updox has reported that they have restored service. Data will temporarily be limited to the past 30 days. The system will continue to process historical data throughout the night reaching full restoration by tomorrow morning. The AdvancedMD incident management team will continue to monitor the situation and provide updates they become available.

Users can subscribe to receive incident updates on Updox’s status page at https://partnerstatus.updox.com/incidents/lbr3x3szt6bg/.

Oct 10, 17:32 MDT
Investigating - Our third-party partner, Updox, is currently reporting degraded performance and service disruptions that is impacting our clients’ ability to use AdvancedMD Fax and Updox's standalone application.

Our incident managers will continue to monitor the situation and provide updates as they become available. Users can subscribe to receive incident updates on Updox’s status page at https://partnerstatus.updox.com/.

Oct 10, 09:34 MDT
Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.