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All Systems Operational

Practice Management (PM) Operational
Practice Management (PM) - Availity Integrations Operational
Claim Submission Operational
EDI Transaction Reports Operational
Practice Management (PM) - Optum (Change Healthcare) Integrations Operational
Claim Attachments Operational
Claim Status Operational
Claim Submission Operational
Eligibility Operational
EDI Transaction Reports Operational
eRemittance (ERA) Operational
Practice Management (PM) - Waystar Integrations Operational
Claim Status Operational
Claim Submission Operational
Eligibility Operational
EDI Transaction Reports Operational
eRemittance (ERA) Operational
Waystar Portal Single Sign-On (SSO) Operational
Claim Inspector Operational
Electronic Health Records (EHR) Operational
Clinical AI Operational
ePrescribing Operational
Telehealth Operational
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Patient Engagement Operational
Patient Portal Operational
Patient Kiosk Operational
Online Scheduling Operational
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Interoperability Operational
3rd Party APIs Operational
Interfaces Operational
ODBC Operational
sFTP Services Operational
Reporting Operational
General Operational
Analytics Operational
Clinical Quality Reporting Operational
Client Services Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

June 28, 2026 - Scheduled Maintenance Analytics and ODBC Jun 28, 2026 19:00-23:00 MDT

On Sunday, June 28, 2026, between 7:00 p.m. and 11:00 p.m. MT, AdvancedMD will perform maintenance in our Analytics and ODBC modules.

Although unlikely, users may experience intermittent interruptions during the maintenance window. If you experience an interruption, please close the module, wait 5 minutes and retry.

This necessary maintenance will ensure that our service remains reliable and efficient.
We apologize in advance for any inconvenience this may cause.
Thank you for your patience.
Posted on Jun 17, 2026 - 15:22 MDT
Jun 19, 2026

No incidents reported today.

Jun 18, 2026

No incidents reported.

Jun 17, 2026

No incidents reported.

Jun 16, 2026

No incidents reported.

Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026
Optum (Change Healthcare) Claims Processing Delays
Resolved - All delayed claims have been processed. This incident is now resolved.
Jun 12, 09:08 MDT
Monitoring - Optum (Change Healthcare) has implemented a change and we are beginning to see claims transmit successfully. We will leave this incident open while we monitor to ensure all queued claims have processed. Please note that this may take many hours to fully complete. Our next update will be provided no later than tomorrow morning at 9:00 AM MT.
Jun 11, 17:01 MDT
Update - Optum (Change Healthcare) is actively working to resolve the claims processing delays. We will continue to provide updates as information becomes available.
Jun 11, 15:09 MDT
Identified - We have identified an issue with Optum (Change Healthcare) resulting in claims processing delays beginning June 10, 2026. All other Optum (Change Healthcare) integrations are functioning normally. No action is required — claims do not need to be rebilled and will process automatically once resolved.

We are actively engaged with Optum (Change Healthcare) and will provide updates as information becomes available.
Jun 11, 12:56 MDT
Jun 11, 2026
Jun 10, 2026
ePrescribing Error Messages
Resolved - This incident has been resolved.
Jun 10, 07:59 MDT
Identified - We have identified the issue and are working on implementing a solution. Our next update will be provided by 8:30 AM MT. Our Incident Managers will continue to provide updates here as additional information becomes available.
Jun 10, 07:38 MDT
Update - We are investigating an issue where users are receiving errors when sending prescriptions. We are engaging with our third-party partner to resolve the issue. Our next update will be provided in approximately 30 minutes. Our Incident Managers will continue to provide updates here as additional information becomes available.
Jun 10, 07:12 MDT
Investigating - We are currently investigating an issue where some users are receiving an error when sending ePrescriptions. Our technical teams are actively engaged and working to resolve the issue. Our Incident Managers will continue to provide updates here as additional information becomes available.
Jun 10, 06:46 MDT
Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.

Jun 7, 2026
June 7, 2026 - Routine Maintenance
Completed - The scheduled maintenance has been completed.
Jun 7, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 20:00 MDT
Scheduled - On Sunday, June 7, 2026, between 8:00 p.m. and 9:00 p.m. MT, AdvancedMD will perform routine maintenance.

Although unlikely, users may experience intermittent service interruptions or be automatically logged out of the application during the maintenance window. If you experience these issues, please close the application and retry.

This necessary maintenance will ensure that our service remains reliable and efficient.
We apologize in advance for any inconvenience this may cause.
Thank you for your patience.
May 29, 08:40 MDT
Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

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