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All Systems Operational

Practice Management (PM) Operational
Practice Management (PM) - Availity Integrations Operational
Claim Submission Operational
EDI Transaction Reports Operational
Practice Management (PM) - Change Healthcare Integrations Operational
Claim Attachments Operational
Claim Status Operational
Claim Submission Operational
Eligiblity Operational
EDI Transaction Reports Operational
eRemittance (ERA) Operational
Practice Management (PM) - Waystar Integrations Operational
Claim Status Operational
Claim Submission Operational
Eligibility Operational
EDI Transaction Reports Operational
eRemittance (ERA) Operational
Waystar Portal Single Sign-On (SSO) Operational
Electronic Health Records (EHR) Operational
AdvancedMD Mobile Operational
Claim Inspector Operational
ePrescribing Operational
Fax Operational
Interoperability Operational
3rd Party APIs Operational
Interfaces Operational
ODBC Operational
sFTP Services Operational
Patient Engagement Operational
Patient Portal Operational
Patient Kiosk Operational
Online Scheduling Operational
Patient Messaging Operational
Reporting Operational
General Operational
Analytics Operational
Clinical Quality Reporting Operational
Telehealth Operational
Client Services Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

March 19, 2026 Feature Release Mar 19, 2026 20:00 - Mar 20, 2026 00:00 MDT

AdvancedMD will be undergoing maintenance on Thursday, March 19, 2026, between 8:00 p.m. and 11:59 p.m. MDT. As always, we strive to make these necessary updates as seamless as possible. However, you may experience periodic service interruptions during the maintenance release window.
Posted on Mar 10, 2026 - 17:29 MDT

March 22, 2026 - Scheduled Maintenance Analytics and ODBC Mar 22, 2026 19:00-23:00 MDT

On Sunday, March 22, 2026, between 7:00 p.m. and 11:00 p.m. MDT, AdvancedMD will perform maintenance in our Analytics and ODBC modules.

Although unlikely, users may experience intermittent interruptions during the maintenance window. If you experience an interruption, please close the module, wait 5 minutes and retry.

This necessary maintenance will ensure that our service remains reliable and efficient.
We apologize in advance for any inconvenience this may cause.
Thank you for your patience.
Posted on Mar 12, 2026 - 16:38 MDT
Mar 14, 2026

No incidents reported today.

Mar 13, 2026

No incidents reported.

Mar 12, 2026
Errors processing Credit Card Payments through AMDPay
Resolved - This incident has been resolved.
Mar 12, 13:30 MDT
Investigating - AdvancedMD clients using AMDPay are reporting errors when processing credit card payments. Our Incident Management team is engaged and will continue to provide updates here as additional information becomes available.
Mar 12, 13:11 MDT
Mar 11, 2026
Degraded Claim Submission
Resolved - A fix has been implemented, and claim processing has been restored. Any claim runs that encountered the “Error #0: Claims were found, but no transformation was found to generate the result…” during this incident were not billed and will be automatically included in the next subsequent claim run. No additional action is required. We apologize for the disruption and appreciate your patience.
Mar 11, 21:22 MDT
Update - We are continuing to investigate this issue.
Mar 11, 20:14 MDT
Investigating - We are currently investigating an issue that began at approximately 4:30 PM, where some claim runs are failing and returning the error message:
“Error #0: Claims were found, but no transformation was found to generate the result.”

Our technical teams are actively engaged and working to resolve the issue. Incident Managers will continue to provide updates here as additional information becomes available.
Mar 11, 18:16 MDT
Mar 10, 2026
March 10, 2026 PM, EHR, and Reporting Applications Maintenance
Completed - The scheduled maintenance has been completed.
Mar 10, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 20:00 MDT
Scheduled - On Tuesday, March 10, 2026, between 8:00 p.m. and 9:00 p.m. MST, AdvancedMD will perform application infrastructure maintenance in our PM, EHR, and reporting applications to ensure our service remains reliable and efficient.

Although unlikely, users may have difficulty accessing or saving documents, running reports, or may be temporarily logged out of the application. If you encounter an issue, please close the application, wait five minutes, and then try again.

We apologize in advance for any inconvenience this may cause. Thank you for your patience.
Mar 4, 15:59 MST
Slowness in PM and EHR - Pool 133
Resolved - This incident has been resolved.
Mar 10, 14:20 MDT
Update - We are continuing to monitor for any further issues.
Mar 10, 12:27 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 10, 12:26 MDT
Update - We are continuing to investigate this issue.
Mar 10, 12:03 MDT
Update - We are continuing to investigate this issue.
Mar 10, 11:01 MDT
Investigating - Some customers may notice slower than usual performance when using the Practice Management (PM) and Electronic Health Record (EHR) system.
Our teams are actively investigating and working to improve performance as quickly as possible. This issue is not affecting all customers and is currently limited to those within Pool 133.
We understand that performance issues can be disruptive, and we appreciate your patience. We will continue to share updates here as more information becomes available.
Mar 10, 10:18 MDT
Fax Disruption of Service
Resolved - This incident has been resolved.
Mar 10, 07:46 MDT
Investigating - Our third party partner, Updox, is currently experiencing a service disruption. Users may encounter errors when uploading, viewing, or sending documents. Our incident managers will continue to monitor the situation and provide updates as they become available. Users can subscribe to incident updates on Updox’s status page at https://partnerstatus.updox.com/.
Mar 10, 06:40 MDT
Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026
March 6, 2026 - Analytics Maintenance
Completed - The scheduled maintenance has been completed.
Mar 7, 23:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 22:00 MST
Scheduled - On Friday, March 6, 2026, between 10:00 p.m. and 11:00 p.m. MST, AdvancedMD will perform scheduled maintenance on the Analytics module.

To ensure system safety and integrity, please refrain from using the Analytics module during the maintenance window. Please plan accordingly.

This work is necessary to maintain the reliability and efficiency of our services. We apologize for any inconvenience and appreciate your cooperation. Thank you for your patience.
Mar 2, 15:38 MST
Mar 6, 2026
March 5, 2026 Maintenance Release
Completed - The scheduled maintenance has been completed.
Mar 6, 01:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 20:00 MST
Scheduled - AdvancedMD will be undergoing maintenance on Thursday, March 5, 2026, between 8:00 pm and 11:59 pm MST. As always, we strive to make these necessary updates as seamless as possible. However, you may experience periodic service interruptions during the maintenance release window.
Feb 25, 12:28 MST
Mar 5, 2026
Mar 4, 2026
AdvancedMD Single Sign-On to Waystar Unavailable
Resolved - This incident has been resolved.
Mar 4, 16:29 MST
Investigating - We are actively working to resolve an issue that is preventing users from accessing the Waystar Portal through Single Sign-On. Our technical teams are investigating and working toward a resolution. Incident Managers will provide updates on the Status Page as more information becomes available.
Mar 4, 15:57 MST
AdvancedMD Single Sign-On to Waystar Unavailable
Resolved - This incident has been resolved.
Mar 4, 09:15 MST
Investigating - We are actively working to resolve an issue that is preventing users from accessing the Waystar Portal through Single Sign-On. Our technical teams are investigating and working toward a resolution. Incident Managers will provide updates on the Status Page as more information becomes available.
Mar 4, 09:09 MST
Mar 3, 2026
March 3, 2026 Network Maintenance
Completed - The scheduled maintenance has been completed.
Mar 3, 20:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 19:00 MST
Scheduled - On Tuesday, March 3, 2026,, between 7:00 p.m. and 8:00 p.m. MST, AdvancedMD will be performing network maintenance. This maintenance is vital to maintaining a secure and compliant online presence. It ensures encryption, trust, and security for our users, helping to prevent potential security risks.
The process that we will be using to perform this maintenance is designed to avoid any service interruptions; however, if you encounter an issue, simply log back in.

As always, we strive to make these necessary upgrades as seamless as possible. Thank you for your patience.
Feb 25, 08:38 MST
Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

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