All Systems Operational
Practice Management (PM) Operational
Practice Management (PM) - Availity Integrations Operational
Claim Submission Operational
EDI Transaction Reports Operational
Practice Management (PM) - Change Healthcare Integrations Operational
Claim Status Operational
Claim Submission Operational
Eligiblity Operational
eRemittance (ERA) Operational
EDI Transaction Reports Operational
Electronic Health Records (EHR) Operational
AdvancedMD Mobile Operational
Claim Inspector Operational
ePrescribing Operational
Fax ? Operational
Interoperability Operational
Interfaces Operational
ODBC Operational
3rd Party APIs Operational
Patient Engagement Operational
Patient Portal Operational
Patient Kiosk Operational
Online Scheduling Operational
Patient Messaging Operational
Reporting Operational
General Operational
Analytics ? Operational
Clinical Quality Reporting Operational
Telehealth Operational
Telehealth Operational
Legacy Telemedicine Operational
Client Services Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
July 18, 2024 Required Maintenance Jul 18, 2024 19:00 - Jul 19, 2024 00:00 MDT
On Thursday, July 18, 2024, between 7 p.m. and 11:59 p.m. MST, AdvancedMD will be undergoing Maintenance.

As always, we strive to make these necessary updates as seamless as possible; however, you may experience periodic service interruptions during the maintenance release window.

Posted on Jul 09, 2024 - 16:42 MDT
Past Incidents
Jul 14, 2024

No incidents reported today.

Jul 13, 2024

No incidents reported.

Jul 12, 2024
Resolved - This incident has been resolved.
Jul 12, 09:55 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 12, 07:47 MDT
Identified - The issue has been identified and a fix is being implemented.
Jul 12, 07:43 MDT
Investigating - We are currently investigating an issue where users are unable to log into Analytics. Our technical teams are actively engaged and working to resolve the issue.
Jul 12, 07:31 MDT
Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024
Resolved - This incident has been resolved.
Jul 9, 10:04 MDT
Identified - Updox has identified the issue. They are working to restore the service as quickly as possible. Our incident managers will continue to monitor the situation and provide updates as they become available. Users can subscribe to incident updates on Updox’s status page at https://partnerstatus.updox.com/.
Jul 8, 12:39 MDT
Update - Updox is continuing to investigate. Our incident managers will continue to monitor the situation and provide updates as they become available. Users can subscribe to incident updates on Updox’s status page at https://partnerstatus.updox.com/.
Jul 8, 11:38 MDT
Update - Updox is continuing to investigate.
Jul 8, 10:14 MDT
Investigating - Our third-party partner, Updox, is currently experiencing an outage that impacts our clients’ ability to use AdvancedMD Fax. Our incident managers will continue to monitor the situation and provide updates as they become available. Users can subscribe to incident updates on Updox’s status page at https://partnerstatus.updox.com/.
Jul 8, 09:47 MDT
Jul 8, 2024
Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024

No incidents reported.

Jul 3, 2024

No incidents reported.

Jul 2, 2024
Resolved - This incident has been resolved.
Jul 2, 13:12 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 2, 11:21 MDT
Update - We are continuing to investigate this issue.
Jul 2, 10:53 MDT
Investigating - We have been alerted that some of our customers are experiencing slowness within the AdvancedMD Scheduler. Our technical teams are engaged and actively working to resolve the issue.
Our Incident Managers will continue to provide updates here as additional information becomes available.
We fully understand these issues are disruptive and we apologize for any inconvenience.

Jul 2, 10:05 MDT
Jul 1, 2024

No incidents reported.

Jun 30, 2024

No incidents reported.