All Systems Operational

Practice Management (PM) Operational
Practice Management (PM) - Availity Integrations Operational
Claim Submission Operational
EDI Transaction Reports Operational
Practice Management (PM) - Optum (Change Healthcare) Integrations Operational
Claim Attachments Operational
Claim Status Operational
Claim Submission Operational
Eligibility Operational
EDI Transaction Reports Operational
eRemittance (ERA) Operational
Practice Management (PM) - Waystar Integrations Operational
Claim Status Operational
Claim Submission Operational
Eligibility Operational
EDI Transaction Reports Operational
eRemittance (ERA) Operational
Waystar Portal Single Sign-On (SSO) Operational
Claim Inspector Operational
Electronic Health Records (EHR) Operational
Clinical AI Operational
ePrescribing Operational
Telehealth Operational
AdvancedMD Mobile Operational
Fax Operational
Patient Engagement Operational
Patient Portal Operational
Patient Kiosk Operational
Online Scheduling Operational
Patient Messaging Operational
Interoperability Operational
3rd Party APIs Operational
Interfaces Operational
ODBC Operational
sFTP Services Operational
Reporting Operational
General Operational
Analytics Operational
Clinical Quality Reporting Operational
Client Services Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

September 11, 2026 Network Maintenance - PM, EHR, Patient Portal, Telehealth, ODBC Sep 11, 2026 19:00-22:00 MDT

On Friday, September 11, 2026, between 7:00 pm and 10:00 pm MDT, AdvancedMD will be conducting network maintenance. This maintenance is vital to maintaining a secure and compliant online presence.

As always, we strive to make these necessary updates as seamless as possible. However, you may experience periodic service interruptions or be logged out of the application during the maintenance window.

If you are logged out of the application, please simply log back in.

Thank you for your patience as we work to enhance your experience with our platform.
Posted on Sep 03, 2026 - 15:29 MDT

Sep 6, 2026

No incidents reported today.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

Issues Processing Credit Card Payment
Resolved - This issue has been resolved. Clients using OpenEdge are encouraged to review and process any undisbursed credit card payments:

1. From AdvancedMD PM, go to Billing > Undisbursed Credit Card Payments
2. Review transactions to confirm whether the payment processed

We apologize for any inconvenience this may have caused.
Sep 4, 11:33 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 4, 10:33 MDT
Identified - This issue appears to be related to our third-party payment processor, OpenEdge. We are actively working with OpenEdge to identify the root cause and resolve the issue. AdvancedMD Pay is not impacted.

We have received reports from some clients that credit card payments have processed successfully, despite the payment screen remaining in a "Checking payment status" state. Payments may take at least an hour to reflect due to delays. Before retrying a transaction, we recommend waiting at least an hour, then confirming whether the payment already went through:

1. From AdvancedMD PM, go to Billing > Undisbursed Credit Card Payments
2. Review transactions to confirm whether the payment processed

Incident Managers will continue to provide updates here as additional information becomes available.
Sep 4, 09:00 MDT
Investigating - We are aware that some users are experiencing issues processing credit card payments, with payments not completing as expected. Our technical teams are actively investigating the cause. Incident Managers will continue to provide updates here as additional information becomes available.
Sep 4, 08:17 MDT
Identified - We are aware that some users are experiencing issues processing credit card payments, with payments not completing as expected. Our technical teams are actively investigating the cause. Incident Managers will continue to provide updates here as additional information becomes available.
Sep 4, 08:16 MDT

Sep 3, 2026

September 3, 2026 - Required Maintenance
Completed - The scheduled maintenance has been completed.
Sep 3, 23:59 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 20:00 MDT
Scheduled - On Thursday, September 3, 2026, between 8:00 p.m. and 11:59 p.m. MDT, AdvancedMD will be undergoing Maintenance in preparation for our Fall 2026 Release. While unlikely, you may experience a brief service interruption during the maintenance window. If you encounter an interruption, please close the application and retry.
Aug 25, 11:37 MDT

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

August 23, 2026 - Scheduled Maintenance Analytics and ODBC
Completed - The scheduled maintenance has been completed.
Aug 23, 23:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 19:00 MDT
Scheduled - On Sunday, August 23, 2026, between 7:00 p.m. and 11:00 p.m. MT, AdvancedMD will perform maintenance in our Analytics and ODBC modules.

Although unlikely, users may experience intermittent interruptions during the maintenance window. If you experience an interruption, please close the module, wait 5 minutes and retry.

This necessary maintenance will ensure that our service remains reliable and efficient.
We apologize in advance for any inconvenience this may cause.
Thank you for your patience.
Aug 14, 17:12 MDT
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