AdvancedMD Status

All Systems Operational

Practice Management (PM) Operational

Practice Management (PM) - Availity Integrations Operational

Claim Submission Operational

EDI Transaction Reports Operational

Practice Management (PM) - Change Healthcare Integrations Operational

Claim Status Operational

Claim Submission Operational

Eligiblity Operational

eRemittance (ERA) Operational

EDI Transaction Reports Operational

Electronic Health Records (EHR) Operational

AdvancedMD Mobile Operational

Claim Inspector Operational

ePrescribing Operational

Fax Operational

Interoperability Operational

Interfaces Operational

ODBC Operational

3rd Party APIs Operational

Patient Engagement Operational

Patient Portal Operational

Patient Kiosk Operational

Online Scheduling Operational

Patient Messaging Operational

Reporting Operational

General Operational

Analytics Operational

Clinical Quality Reporting Operational

Telehealth Operational

Legacy Telemedicine Operational

Client Services Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

Surescripts: Delay in Incoming Pharmacy Messages and Status Updates

Resolved - All pending requests have been processed, and we apologize for any inconvenience caused. Unfortunately, some controlled substance status messages may remain in a pending state indefinitely, regardless of the outcome. Please confirm receipt with the pharmacy.
Jul 24, 15:10 MDT

Monitoring - A fix has been implemented and we are monitoring the results. There may be some delays as we process the requests that have been queued for processing.
Jul 24, 13:30 MDT

Identified - We have identified an issue where incoming Surescripts pharmacy messages and incoming successful prescription status updates are delayed. As a result, prescriptions are remaining in a pending state. Our technical teams are engaged and actively working to resolve the issue. Incident Managers will continue to provide updates here as additional information becomes available.
We fully understand that these issues are disruptive, and we apologize for any inconvenience caused.
Jul 24, 12:03 MDT

Jul 23, 2024

July 23, 2024 Required Maintenance

Completed - The scheduled maintenance has been completed.
Jul 23, 23:59 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 19:00 MDT

Scheduled - Due to a major CrowdStrike outage that impacted the tool AdvancedMD relies on for deployment, AdvancedMD was unable to release critical updates to our software during our July 18, 2024 maintenance window. As a result, AdvancedMD will be undergoing scheduled maintenance next Tuesday, July 23 between 7 pm and 11:59 pm MDT. As always, we strive to make these necessary updates as seamless as possible; however, you may experience periodic service interruptions during this maintenance window.
We apologize for any disruption this schedule change may cause our clients.
Jul 19, 18:09 MDT

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

July 18, 2024 Required Maintenance

Completed - Due to a major outage with the tool AdvancedMD relies on for deployments, we regret to inform you that the July 18, 2024, Maintenance Release has been cancelled. We understand the importance of these updates and apologize for any inconvenience this may have caused.
Jul 18, 19:06 MDT

Scheduled - On Thursday, July 18, 2024, between 7 p.m. and 11:59 p.m. MST, AdvancedMD will be undergoing Maintenance.

As always, we strive to make these necessary updates as seamless as possible; however, you may experience periodic service interruptions during the maintenance release window.
Jul 9, 16:42 MDT

Jul 17, 2024

July 17, 2024 Emergency Network Maintenance

Completed - The scheduled maintenance has been completed.
Jul 17, 18:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 17:45 MDT

Scheduled - On Wednesday, July 17, 2024, between 5:45 pm and 6:00 pm MST, AdvancedMD will be conducting an Emergency Network Maintenance aimed at improving the efficiency, reliability, and resilience of our systems.

During the maintenance, some clients may experience slowness or errors in the system. As always, we strive to make these necessary updates as seamless as possible. Thank you for your patience.
Jul 17, 15:07 MDT

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.