All Systems Operational

Practice Management (PM) Operational
Practice Management (PM) - Availity Integrations Operational
Claim Submission Operational
EDI Transaction Reports Operational
Practice Management (PM) - Change Healthcare Integrations Operational
Claim Attachments Operational
Claim Status Operational
Claim Submission Operational
Eligiblity Operational
EDI Transaction Reports Operational
eRemittance (ERA) Operational
Electronic Health Records (EHR) Operational
AdvancedMD Mobile Operational
Claim Inspector Operational
ePrescribing Operational
Fax ? Operational
Interoperability Operational
3rd Party APIs Operational
Interfaces Operational
ODBC Operational
sFTP Services Operational
Patient Engagement Operational
Patient Portal Operational
Patient Kiosk Operational
Online Scheduling Operational
Patient Messaging Operational
Reporting Operational
General Operational
Analytics ? Operational
Clinical Quality Reporting Operational
Telehealth Operational
Client Services Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 13, 2025

No incidents reported today.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025
Completed - The scheduled maintenance has been completed.
May 8, 23:59 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 19:00 MDT
Scheduled - On Thursday, May 8, 2025, between 7 p.m. and 11:59 p.m. MDT, AdvancedMD will be undergoing Maintenance in preparation for our Summer 2025 Release. While unlikely, you may experience a brief service interruption during the maintenance window. If you encounter an interruption, please close the application and retry.
Apr 30, 10:37 MDT
May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025
Completed - The scheduled maintenance has been completed.
May 5, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 01:00 MDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 29, 10:05 MDT
Scheduled - On Monday, May 5, 2025, between 1:00 a.m. and 4:00 a.m. MT, AdvancedMD will perform network maintenance to ensure scalability and efficiency within our software.

Although unlikely, users may experience intermittent service interruptions during the maintenance window.
We apologize in advance for any inconvenience this may cause.

Thank you for your patience.

Apr 28, 17:30 MDT
May 4, 2025
Completed - The scheduled maintenance has been completed.
May 4, 01:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 22:00 MDT
Scheduled - AdvancedMD will be performing emergency network maintenance starting Saturday, May 3, 2025, at 10:00 p.m. MDT, and concluding on Sunday, May 4, 2025, at 1:00 a.m. MDT.

We do not anticipate any disruption to services during this window. However, if you experience any issues, please try closing the application and logging back in.

We appreciate your understanding as we work to enhance the security and reliability of our services.

Apr 29, 14:27 MDT
May 3, 2025
May 2, 2025
Resolved - This incident has been resolved.
May 2, 18:45 MDT
Update - We are continuing to work closely with our third-party credit card partner to resolve the payment processing issue. We appreciate your patience and will provide further updates as soon as they become available.
May 2, 14:56 MDT
Identified - We have identified that the root cause of the issue is a change made by our third-party credit card partner. We are working with them to resolve this issue.
May 2, 13:40 MDT
Update - If you are encountering the 'Payment Failed' error, please try manually entering the credit card information directly into the patient portal as a workaround.
May 2, 13:05 MDT
Update - For Telehealth, if your patients are experiencing issues joining their Telehealth call due to a payment error, we recommend temporarily enabling the "Allow patient to skip payment before joining the call" setting.
This setting can be found under System Settings | Telehealth Settings.

Please instruct patients to refresh their webpage if they still encounter the error after the setting is updated.

May 2, 12:28 MDT
Update - Patient portal and telehealth payments may also be impacted by the credit card "Payment Failed Error."
May 2, 12:15 MDT
Investigating - We are investigating an issue where users are experiencing a "Payment Failed Error" when processing credit card payments. Our technical teams are actively working to resolve the problem. Incident Managers will provide updates on the Status Page as more information becomes available.
May 2, 12:09 MDT
May 1, 2025

No incidents reported.

Apr 30, 2025
Resolved - This incident has been resolved.
Apr 30, 06:53 MDT
Identified - We have identified and addressed the issue causing the data load failure. New data will be available early tomorrow morning. We apologize for the disruption this issue has caused our analytics users.
Apr 29, 08:21 MDT
Investigating - We are currently investigating an issue where the Analytics module is not providing the most recent data. Any changes made after April 26, 2025, are currently not displaying. Our technical teams are actively engaged and working to resolve the issue. Incident Managers will continue to provide updates here as additional information becomes available.
Apr 29, 07:35 MDT
Apr 29, 2025
Resolved - Updox has implemented a fix and restored service.
Apr 29, 10:20 MDT
Investigating - Our third-party partner, Updox, is currently experiencing an outage that impacts our clients’ ability to use AdvancedMD Fax. Our incident managers will continue to monitor the situation and provide updates as they become available. Users can subscribe to incident updates on Updox’s status page at https://partnerstatus.updox.com/.
Apr 29, 08:29 MDT