AdvancedMD Status

Oct 4, 2024

No incidents reported today.

Oct 3, 2024

ePrescribing Failures and Error Messages

Resolved - This incident has been resolved.
Oct 3, 10:40 MDT

Monitoring - At around 7:00 am MT, we began to experience issues where some ePrescriptions were failing to send. By 8:00 am MT, our technical resources implemented a fix and have confirmed that the issue has been resolved.

During this incident, some prescriptions were sent to the pharmacy multiple times. While the initial prescription was likely received by the pharmacy, the duplication caused Surescripts to return a failed prescription status. As a result, the eSend Status screen and Patient Chart may not accurately reflect the correct status. We do not recommend you resend the failed prescriptions before verifying with the pharmacy that the prescription was not received. We sincerely apologize for any inconvenience this incident may have caused.
Oct 3, 08:52 MDT

Oct 2, 2024

No incidents reported.

Oct 1, 2024

October 1, 2024 Routine Maintenance

Completed - The scheduled maintenance has been completed.
Oct 1, 22:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 20:00 MDT

Scheduled - On Tuesday, October 1, between 8 p.m. and 10 p.m. MDT, AdvancedMD will be conducting routine maintenance.

While it is unlikely, you may experience intermittent service interruptions during the maintenance window. If you do encounter an issue, simply close and reopen the application.

These necessary upgrades will ensure that our service remains secure, reliable, and efficient.

As always, we strive to make these necessary updates as seamless as possible.

Thank you for your patience.
Sep 24, 17:36 MDT

Ongoing Change Healthcare ERA Processing Delays (September 12, 2024 to present)

Resolved - Change Healthcare has reported that most delayed ERAs have been processed. As a result, we are marking the incident as closed. If you have examples of missing ERAs, please create an online case with examples with the details.
https://www.advancedmd.com/support/contact-support/
Oct 1, 12:05 MDT

Update - Change Healthcare has reported that most delayed ERAs have been processed. As a result, we are marking the incident as closed. If you have examples of missing ERAs, please create an online case with examples with the details.
https://www.advancedmd.com/support/contact-support/
Oct 1, 12:01 MDT

Update - Change Healthcare (CHC) has reported that the backlog of delayed ERA files is still being processed. Unfortunately, there is no ETA at this time for as to when the backlog will be completed. AdvancedMD is monitoring the situation closely. This incident will remain open until we have confirmation that CHC has worked through the delayed ERA backlog files.

A list of impacted payers can be viewed here: https://www.advancedmd.com/blog/change-healthcare-era-processing-delays-september-12-2024-to-present-impacted-payor-list/. AdvancedMD Client Support Services does not have any specific information about these delays. Please continue to monitor payers in your ERA Center as we work with CHC to resolve this issue.
Sep 30, 10:19 MDT

Update - Change Healthcare (CHC) has reported that the backlog of delayed ERA files is still being processed. Unfortunately, there is no ETA at this time for as to when the backlog will be completed. AdvancedMD is monitoring the situation closely. This incident will remain open until we have confirmation that CHC has worked through the delayed ERA backlog files.

A list of impacted payers can be viewed here: https://www.advancedmd.com/blog/change-healthcare-era-processing-delays-september-12-2024-to-present-impacted-payor-list/. AdvancedMD Client Support Services does not have any specific information about these delays. Please continue to monitor payers in your ERA Center as we work with CHC to resolve this issue.
Sep 27, 15:23 MDT

Update - Change Healthcare (CHC) has reported that the backlog of delayed ERA files is still processing. They anticipate that processing will continue throughout the evening. This incident will remain open until we have confirmation that CHC has worked through the delayed ERA backlog files. Please note that the ERA files may not process in chronological order, resulting in newer ERAs files being received ahead of older ones.

A list of impacted payers can be viewed here: https://www.advancedmd.com/blog/change-healthcare-era-processing-delays-september-12-2024-to-present-impacted-payor-list/. AdvancedMD Client Support Services does not have any specific information about these delays. Please continue to monitor payers in your ERA Center as we work with CHC to resolve this issue.
Sep 26, 16:25 MDT

Monitoring - Change Healthcare (CHC) has implemented a fix, and we are monitoring the results. Delayed ERA files for the impacted carriers are beginning to process and appear in the ERA center. This incident will remain open until we have confirmation that CHC has worked through the delayed ERA backlog files. Please note that the ERA files may not process in chronological order, resulting in newer ERAs being received ahead of older ERA files.

A list of impacted payers can be viewed here: https://www.advancedmd.com/blog/change-healthcare-era-processing-delays-september-12-2024-to-present-impacted-payor-list/. AdvancedMD Client Support Services does not have any specific information about these delays. Please continue to monitor payers in your ERA Center as we work with CHC to resolve this issue.
Sep 26, 08:49 MDT

Investigating - Change Health Care (CHC) has reported delays processing Professional and Institutional ERAs for approximately 1,500 payers. These delays began on September 12, 2024. A list of impacted payers can be viewed here: https://www.advancedmd.com/blog/change-healthcare-era-processing-delays-september-12-2024-to-present-impacted-payor-list/

Our incident management team will provide updates on the Status Center as information becomes available. AdvancedMD Client Support Services does not have any specific information about these delays. Please continue to monitor payers in your ERA Center as we work with CHC to resolve this issue.
Sep 25, 16:18 MDT

Sep 30, 2024

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

Sep 26, 2024

Sep 25, 2024

Sep 24, 2024

No incidents reported.

Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.

Sep 21, 2024

No incidents reported.

Sep 20, 2024

No incidents reported.