All Systems Operational
Practice Management (PM) Operational
Practice Management (PM) - Availity Integrations Operational
Claim Submission Operational
EDI Transaction Reports Operational
Practice Management (PM) - Change Healthcare Integrations Operational
Claim Attachments Operational
Claim Status Operational
Claim Submission Operational
Eligiblity Operational
EDI Transaction Reports Operational
eRemittance (ERA) Operational
Electronic Health Records (EHR) Operational
AdvancedMD Mobile Operational
Claim Inspector Operational
ePrescribing Operational
Fax ? Operational
Interoperability Operational
3rd Party APIs Operational
Interfaces Operational
ODBC Operational
sFTP Services Operational
Patient Engagement Operational
Patient Portal Operational
Patient Kiosk Operational
Online Scheduling Operational
Patient Messaging Operational
Reporting Operational
General Operational
Analytics ? Operational
Clinical Quality Reporting Operational
Telehealth Operational
Client Services Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 4, 2024

No incidents reported today.

Oct 3, 2024
Resolved - This incident has been resolved.
Oct 3, 10:40 MDT
Monitoring - At around 7:00 am MT, we began to experience issues where some ePrescriptions were failing to send. By 8:00 am MT, our technical resources implemented a fix and have confirmed that the issue has been resolved.

During this incident, some prescriptions were sent to the pharmacy multiple times. While the initial prescription was likely received by the pharmacy, the duplication caused Surescripts to return a failed prescription status. As a result, the eSend Status screen and Patient Chart may not accurately reflect the correct status. We do not recommend you resend the failed prescriptions before verifying with the pharmacy that the prescription was not received. We sincerely apologize for any inconvenience this incident may have caused.

Oct 3, 08:52 MDT
Oct 2, 2024

No incidents reported.

Oct 1, 2024
Completed - The scheduled maintenance has been completed.
Oct 1, 22:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 20:00 MDT
Scheduled - On Tuesday, October 1, between 8 p.m. and 10 p.m. MDT, AdvancedMD will be conducting routine maintenance.

While it is unlikely, you may experience intermittent service interruptions during the maintenance window. If you do encounter an issue, simply close and reopen the application.

These necessary upgrades will ensure that our service remains secure, reliable, and efficient.

As always, we strive to make these necessary updates as seamless as possible.

Thank you for your patience.

Sep 24, 17:36 MDT
Resolved - Change Healthcare has reported that most delayed ERAs have been processed. As a result, we are marking the incident as closed. If you have examples of missing ERAs, please create an online case with examples with the details.
https://www.advancedmd.com/support/contact-support/

Oct 1, 12:05 MDT
Update - Change Healthcare has reported that most delayed ERAs have been processed. As a result, we are marking the incident as closed. If you have examples of missing ERAs, please create an online case with examples with the details.
https://www.advancedmd.com/support/contact-support/

Oct 1, 12:01 MDT
Update - Change Healthcare (CHC) has reported that the backlog of delayed ERA files is still being processed. Unfortunately, there is no ETA at this time for as to when the backlog will be completed. AdvancedMD is monitoring the situation closely. This incident will remain open until we have confirmation that CHC has worked through the delayed ERA backlog files.

A list of impacted payers can be viewed here: https://www.advancedmd.com/blog/change-healthcare-era-processing-delays-september-12-2024-to-present-impacted-payor-list/. AdvancedMD Client Support Services does not have any specific information about these delays. Please continue to monitor payers in your ERA Center as we work with CHC to resolve this issue.

Sep 30, 10:19 MDT
Update - Change Healthcare (CHC) has reported that the backlog of delayed ERA files is still being processed. Unfortunately, there is no ETA at this time for as to when the backlog will be completed. AdvancedMD is monitoring the situation closely. This incident will remain open until we have confirmation that CHC has worked through the delayed ERA backlog files.

A list of impacted payers can be viewed here: https://www.advancedmd.com/blog/change-healthcare-era-processing-delays-september-12-2024-to-present-impacted-payor-list/. AdvancedMD Client Support Services does not have any specific information about these delays. Please continue to monitor payers in your ERA Center as we work with CHC to resolve this issue.

Sep 27, 15:23 MDT
Update - Change Healthcare (CHC) has reported that the backlog of delayed ERA files is still processing. They anticipate that processing will continue throughout the evening. This incident will remain open until we have confirmation that CHC has worked through the delayed ERA backlog files. Please note that the ERA files may not process in chronological order, resulting in newer ERAs files being received ahead of older ones.

A list of impacted payers can be viewed here: https://www.advancedmd.com/blog/change-healthcare-era-processing-delays-september-12-2024-to-present-impacted-payor-list/. AdvancedMD Client Support Services does not have any specific information about these delays. Please continue to monitor payers in your ERA Center as we work with CHC to resolve this issue.

Sep 26, 16:25 MDT
Monitoring - Change Healthcare (CHC) has implemented a fix, and we are monitoring the results. Delayed ERA files for the impacted carriers are beginning to process and appear in the ERA center. This incident will remain open until we have confirmation that CHC has worked through the delayed ERA backlog files. Please note that the ERA files may not process in chronological order, resulting in newer ERAs being received ahead of older ERA files.

A list of impacted payers can be viewed here: https://www.advancedmd.com/blog/change-healthcare-era-processing-delays-september-12-2024-to-present-impacted-payor-list/. AdvancedMD Client Support Services does not have any specific information about these delays. Please continue to monitor payers in your ERA Center as we work with CHC to resolve this issue.

Sep 26, 08:49 MDT
Investigating - Change Health Care (CHC) has reported delays processing Professional and Institutional ERAs for approximately 1,500 payers. These delays began on September 12, 2024. A list of impacted payers can be viewed here: https://www.advancedmd.com/blog/change-healthcare-era-processing-delays-september-12-2024-to-present-impacted-payor-list/

Our incident management team will provide updates on the Status Center as information becomes available. AdvancedMD Client Support Services does not have any specific information about these delays. Please continue to monitor payers in your ERA Center as we work with CHC to resolve this issue.

Sep 25, 16:18 MDT
Sep 30, 2024
Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024
Sep 26, 2024
Sep 25, 2024
Sep 24, 2024

No incidents reported.

Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.

Sep 21, 2024

No incidents reported.

Sep 20, 2024

No incidents reported.