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All Systems Operational

Practice Management (PM) Operational
Practice Management (PM) - Availity Integrations Operational
Claim Submission Operational
EDI Transaction Reports Operational
Practice Management (PM) - Optum (Change Healthcare) Integrations Operational
Claim Attachments Operational
Claim Status Operational
Claim Submission Operational
Eligibility Operational
EDI Transaction Reports Operational
eRemittance (ERA) Operational
Practice Management (PM) - Waystar Integrations Operational
Claim Status Operational
Claim Submission Operational
Eligibility Operational
EDI Transaction Reports Operational
eRemittance (ERA) Operational
Waystar Portal Single Sign-On (SSO) Operational
Electronic Health Records (EHR) Operational
AdvancedMD Mobile Operational
Claim Inspector Operational
ePrescribing Operational
Fax Operational
Interoperability Operational
3rd Party APIs Operational
Interfaces Operational
ODBC Operational
sFTP Services Operational
Patient Engagement Operational
Patient Portal Operational
Patient Kiosk Operational
Online Scheduling Operational
Patient Messaging Operational
Reporting Operational
General Operational
Analytics Operational
Clinical Quality Reporting Operational
Telehealth Operational
Client Services Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

May 7, 2026 Required Maintenance May 7, 2026 20:00 - May 8, 2026 00:59 MDT

On Thursday, May 7, 2026, between 8:00 p.m. and 11:59 p.m. MDT, AdvancedMD will be undergoing Maintenance in preparation for our Summer 2026 Release. While unlikely, you may experience a brief service interruption during the maintenance window. If you encounter an interruption, please close the application and retry.
Posted on Apr 24, 2026 - 13:10 MDT
May 5, 2026

No incidents reported today.

May 4, 2026
May 4, 2026 Network Maintenance
Completed - The scheduled maintenance has been completed.
May 4, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 20:00 MDT
Scheduled - On Monday, May 4, 2026, between 8:00 p.m. and 9:00 p.m. MDT, AdvancedMD will be performing network maintenance as part of our ongoing efforts to enhance the security, reliability, and performance of our systems.

As always, we strive to make these necessary updates as seamless as possible. However, you may experience periodic service interruptions during the maintenance window.

We appreciate your patience and understanding as we make these necessary improvements.
Apr 29, 13:29 MDT
May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026
eSending Controlled Substances — Prescriptions Stuck in Pending
Resolved - Some prescriptions may have failed due to an authentication issue. If you see a failed or pending prescription, use the steps below to re authenticate and resend.
1. Open the E send Status screen and Navigate to Reports → E send Status → Prescriptions.
2. Find failed or pending prescriptions. Look for prescriptions in a Pending state (orange icon), or filter by Pending.
3. Open the prescription. The status will update.
4. If it failed, resend EPCS
5. Re authenticate when prompted. Complete the DrFirst authentication when the prompt appears.
6. Expected result
In many cases, the prescription failed because the authentication was not received by DrFirst.
After resending, the authentication screen should open and the prescription should process successfully.
May 1, 10:36 MDT
Investigating - We are currently investigating reports that clients are experiencing errors when eSending controlled substances. When attempting to sign and send, you may receive an error stating that one or more prescriptions cannot be sent, and affected prescriptions will show a pending status with Dr. First in the eSend Status Report. Our technical teams are actively engaged and working to resolve the issue.

We recommend holding off on eSending controlled substance prescriptions until this issue is resolved to avoid additional prescriptions entering a pending state. Non-controlled substance prescriptions are not affected and can continue to be sent normally.

Incident Managers will continue to provide updates here as additional information becomes available
May 1, 10:04 MDT
Apr 30, 2026

No incidents reported.

Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

Apr 26, 2026
April 26, 2026 - Scheduled Maintenance Analytics and ODBC
Completed - The scheduled maintenance has been completed.
Apr 26, 23:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 19:00 MDT
Scheduled - On Sunday, April 26, 2026, between 7:00 p.m. and 11:00 p.m. MT, AdvancedMD will perform maintenance in our Analytics and ODBC modules.

Although unlikely, users may experience intermittent interruptions during the maintenance window. If you experience an interruption, please close the module, wait 5 minutes and retry.

This necessary maintenance will ensure that our service remains reliable and efficient.
We apologize in advance for any inconvenience this may cause.
Thank you for your patience.
Apr 14, 15:39 MDT
Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026

No incidents reported.

Apr 22, 2026

No incidents reported.

Apr 21, 2026

No incidents reported.

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