All Systems Operational

Practice Management (PM) Operational
Practice Management (PM) - Availity Integrations Operational
Claim Submission Operational
EDI Transaction Reports Operational
Practice Management (PM) - Optum (Change Healthcare) Integrations Operational
Claim Attachments Operational
Claim Status Operational
Claim Submission Operational
Eligibility Operational
EDI Transaction Reports Operational
eRemittance (ERA) Operational
Practice Management (PM) - Waystar Integrations Operational
Claim Status Operational
Claim Submission Operational
Eligibility Operational
EDI Transaction Reports Operational
eRemittance (ERA) Operational
Waystar Portal Single Sign-On (SSO) Operational
Claim Inspector Operational
Electronic Health Records (EHR) Operational
Clinical AI Operational
ePrescribing Operational
Telehealth Operational
AdvancedMD Mobile Operational
Fax Operational
Patient Engagement Operational
Patient Portal Operational
Patient Kiosk Operational
Online Scheduling Operational
Patient Messaging Operational
Interoperability Operational
3rd Party APIs Operational
Interfaces Operational
ODBC Operational
sFTP Services Operational
Reporting Operational
General Operational
Analytics Operational
Clinical Quality Reporting Operational
Client Services Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 13, 2026

Degraded Client Services Support: Degraded Phone and Chat Capabilities
Resolved - This incident has been resolved.
Oct 13, 10:45 MDT
Update - We are continuing to investigate this issue.
Oct 13, 09:42 MDT
Investigating - Our third-party communications partner is currently experiencing an outage, which is impacting our phone and chat capabilities. As a result, you might experience longer wait times. We are working with our partner to restore service. Our Incident Managers will continue to provide updates here as additional information becomes available. As a workaround, users can ask their question to our knowledge assistant within our application by going to the Help menu and selecting Contact Support. Thank you for your patience.
Oct 13, 09:30 MDT

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

October 5, 2026 - Routine Maintenance (SFTP/3rd Party Systems)
Completed - The scheduled maintenance has been completed.
Oct 5, 19:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 18:00 MDT
Scheduled - On Monday, October 5, 2026, between 6:00 p.m. and 7:00 p.m. MDT, AdvancedMD will perform scheduled maintenance on our secure file transfer service (SFTP), which supports automated file exchanges between AdvancedMD and third-party systems. This maintenance is part of our ongoing efforts to provide a secure, stable, and reliable experience. During the maintenance window, you may experience brief interruptions when sending or receiving files through third-party connections. If a connection is interrupted, please reconnect and retry your file transfer. We appreciate your patience and understanding as we work to maintain and enhance our services.
Sep 25, 16:59 MDT

Oct 4, 2026

October 4, 2026 - Routine Maintenance - Analytics Module
Completed - The scheduled maintenance has been completed.
Oct 4, 23:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 21:30 MDT
Scheduled - On Sunday, October 4, 2026, between 9:30 p.m. and 11:30 p.m. MDT, AdvancedMD will be performing routine maintenance on our Analytics module. During this time, data within the module will be temporarily unavailable. Normal data availability will resume the following day after the ETL processes have completed.

While we strive to make these updates as seamless as possible, you may experience brief service interruptions during the maintenance window.

Thank you for your understanding and patience.
Sep 25, 16:42 MDT

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage