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All Systems Operational

Practice Management (PM) Operational
Practice Management (PM) - Availity Integrations Operational
Claim Submission Operational
EDI Transaction Reports Operational
Practice Management (PM) - Change Healthcare Integrations Operational
Claim Attachments Operational
Claim Status Operational
Claim Submission Operational
Eligibility Operational
EDI Transaction Reports Operational
eRemittance (ERA) Operational
Practice Management (PM) - Waystar Integrations Operational
Claim Status Operational
Claim Submission Operational
Eligibility Operational
EDI Transaction Reports Operational
eRemittance (ERA) Operational
Waystar Portal Single Sign-On (SSO) Operational
Electronic Health Records (EHR) Operational
AdvancedMD Mobile Operational
Claim Inspector Operational
ePrescribing Operational
Fax Operational
Interoperability Operational
3rd Party APIs Operational
Interfaces Operational
ODBC Operational
sFTP Services Operational
Patient Engagement Operational
Patient Portal Operational
Patient Kiosk Operational
Online Scheduling Operational
Patient Messaging Operational
Reporting Operational
General Operational
Analytics Operational
Clinical Quality Reporting Operational
Telehealth Operational
Client Services Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

April 16, 2026 Feature Release Apr 16, 2026 20:00 - Apr 17, 2026 00:59 MDT

AdvancedMD will be undergoing maintenance on Thursday, April 16, 2026, between 9:00 p.m. and 11:59 p.m. MDT. As always, we strive to make these necessary updates as seamless as possible. However, you may experience periodic service interruptions during the maintenance release window.
Posted on Apr 06, 2026 - 09:19 MDT
Apr 11, 2026

No incidents reported today.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026
Eligibility Processing Error: Invalid Participant Identification / Credentials not associated with user
Resolved - This incident has been resolved.
Apr 8, 15:05 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 8, 14:47 MDT
Update - We understand the disruption this issue is causing and sincerely apologize. We have identified the root cause of the eligibility issue resulting in an "Invalid Participant Identification / Credentials not associated with user" error and are actively validating a fix. Our next update will be provided no later than 2:30 PM MT.
Apr 8, 12:20 MDT
Identified - We have identified the root cause of the eligibility issue resulting in an "Invalid Participant Identification / Credentials not associated with user" error and are actively working to implement a solution. Our next update will be provided by 1:00 PM MT.
Apr 8, 09:03 MDT
Update - We continue to work to resolve the eligibility issue resulting in an "Invalid Participant Identification / Credentials not associated with user" error for some clients. Our engineering team is collaborating with our clearinghouse partner to assist in the resolution. Our next update will be provided by 9:00 AM MT.
Apr 7, 22:05 MDT
Investigating - We are continuing to work to resolve the eligibility error causing an "Invalid Participant Identification / Credentials not associated with user" error for some clients. Our engineering team is working to resolve this as quickly as possible, and we are collaborating with our clearinghouse partner to assist in the resolution. We will continue to provide updates as new information becomes available.
Apr 7, 19:36 MDT
Update - We are continuing to work on a fix for this issue.
Apr 7, 17:29 MDT
Identified - The issue has been identified and a fix is being implemented.
Apr 7, 14:19 MDT
Investigating - We are actively investigating an intermittent issue where some eligibility responses are returning an "Invalid Participant Identification / Credentials not associated with user" error.

Our technical teams are engaged and working to identify the root cause and restore full functionality. Incident Managers will continue to provide updates here as additional information becomes
Apr 7, 12:59 MDT
Apr 7, 2026
Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026
Eligibility Processing Intermittent Errors
Resolved - This incident has been resolved.
Apr 3, 16:42 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 3, 15:13 MDT
Identified - The issue has been identified and a fix is being implemented.
Apr 3, 13:47 MDT
Update - We are continuing to investigate this issue.
Apr 3, 12:50 MDT
Investigating - We are currently investigating an issue affecting eligibility verification for some clients. Some users may be experiencing eligibility errors or delays in processing.

Our team has identified the issue and is actively working on a resolution. As a precautionary measure, we have implemented interim steps to restore processing, and queues are returning to normal levels.

We will provide a further update as soon as more information is available. We apologize for any inconvenience this may cause.
Apr 3, 11:31 MDT
April 2, 2026 Maintenance Release
Completed - The scheduled maintenance has been completed.
Apr 3, 00:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 20:00 MDT
Scheduled - AdvancedMD will be undergoing maintenance on Thursday, April 2, 2026, between 8:00 p.m. and 11:59 p.m. MDT. As always, we strive to make these necessary updates as seamless as possible. However, you may experience periodic service interruptions during the maintenance release window.
Mar 24, 09:33 MDT
Apr 2, 2026
Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

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