Update - We are continuing to work on a fix for this issue.
Dec 08, 2023 - 11:05 MST
Update - AdvancedMD will have an emergency deployment window this evening from 4:30 to 5:30 pm MST to deploy a fix for the Chart Print errors. While unlikely, users may briefly encounter EHR performance degradation or system errors during this release.
Until this fix is complete, a workaround exists. Users are reporting success printing the chart record when they exclude (uncheck) Documents before printing.

Dec 08, 2023 - 11:05 MST
Identified - The issue has been identified and a fix is being implemented.
Dec 08, 2023 - 09:51 MST
Investigating - We are currently investigating issues printing the EHR Chart record. Our technical teams are actively engaged, and our incident mangers will continue to provide updates regularly.
Dec 08, 2023 - 08:50 MST
Practice Management (PM) Operational
Electronic Health Records (EHR) Degraded Performance
AdvancedMD Mobile Operational
Claim Inspector Operational
ePrescribing Operational
Fax ? Operational
Interoperability Operational
Interfaces Operational
ODBC Operational
3rd Party APIs Operational
Patient Engagement Operational
Patient Portal Operational
Patient Kiosk Operational
Online Scheduling Operational
Patient Messaging Operational
Reporting Operational
General Operational
Analytics ? Operational
Clinical Quality Reporting Operational
Telehealth Operational
Telehealth Operational
Legacy Telemedicine Operational
Client Services Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
December 8, 2023 Emergency EHR Release Dec 8, 2023 16:30-17:30 MST
On Friday, December 8, 2023, from 4:30 to 5:30 pm MST, AdvancedMD is deploying a hot fix to resolve [INC-3075] EHR: Users encountering an error when using Chart Print. While unlikely, users may briefly encounter EHR performance degradation or system errors during this release.
Until this fix is complete, a workaround exists. Users are reporting success printing the chart record when they exclude (uncheck) Documents before printing.

Posted on Dec 08, 2023 - 11:12 MST
Past Incidents
Dec 8, 2023
Completed - The scheduled maintenance has been completed.
Dec 8, 00:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 20:00 MST
Scheduled - AdvancedMD will be undergoing Maintenance on Thursday, December 7, 2023, between 8 p.m. and 11:59 p.m. MT.

As always, we strive to make these necessary updates as seamless as possible; however, you may experience periodic service interruptions during the maintenance release window.

Nov 30, 08:33 MST
Dec 7, 2023
Dec 6, 2023

No incidents reported.

Dec 5, 2023

No incidents reported.

Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023
Completed - The scheduled maintenance has been completed.
Dec 1, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 20:45 MST
Scheduled - On Friday, December 1, 2023, from 8:45 p.m. to 9:00 p.m. MT, AdvancedMD will be conducting an emergency maintenance aimed at improving the efficiency, reliability, and resilience of our systems.

We have designed the maintenance to minimize the impact on your services. During the maintenance period, we do not anticipate any interruption or change in the performance of the systems we manage for you.

Nov 28, 13:28 MST
Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.