AdvancedMD Status

All Systems Operational

Practice Management (PM) Operational

Electronic Health Records (EHR) Operational

Reporting Operational

General Operational

Analytics Operational

Clinical Quality Reporting Operational

ePrescribing Operational

Telehealth Operational

Legacy Telemedicine Operational

Patient Engagement Operational

Patient Portal Operational

Patient Kiosk Operational

Online Scheduling Operational

Patient Messaging Operational

Fax Operational

Interoperability Operational

Interfaces Operational

ODBC Operational

3rd Party APIs Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 21, 2023

[INC-2781] Errors loading Note Templates

Resolved - This incident has been resolved.
Mar 21, 12:09 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 21, 10:53 MDT

Update - Our technical teams continue to investigate the note template issue. We apologize for the inconvenience this issue is having on your business. Thank you for your patience.
Mar 21, 10:32 MDT

Investigating - We are investigating issues loading note templates. Our technical teams are engaged and actively working to resolve the issue. Our Incident Managers will continue to provide updates here as additional information becomes available.

Impacted Pools: 107, 111, 113, 118, 127, 133, 134, 140
Mar 21, 09:34 MDT

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

INC-2780: Payment Posting Errors

Resolved - This incident has been resolved.
Mar 17, 11:16 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 17, 10:57 MDT

Investigating - We are investigating an issue where users are unable to post payments through areas such as Quick Pay, Transaction Entry, and Copay Entry screens. Our technical teams are engaged and actively working to resolve the issue. Our Incident Managers will continue to provide updates here as additional information becomes available.

Impacted Pools: 105
Mar 17, 10:25 MDT

Mar 16, 2023

[INC-2779] AdvancedInsight reports not loading

Resolved - This incident has been resolved.
Mar 16, 09:16 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 16, 08:11 MDT

Investigating - We are currently investigating an issue where users are unable to generate AdvancedInsight reports. Our technical teams are engaged and actively working to resolve the issue. Our Incident Managers will continue to provide updates here as additional information becomes available.
Mar 16, 07:20 MDT

Mar 15, 2023

3/15/23 9:00 PM MT: Emergency Telemedicine Maintenance

Completed - The scheduled maintenance has been completed.
Mar 15, 21:15 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 21:00 MDT

Scheduled - We will be performing maintenance tonight at 9:00 PM MT for approximately 15 minutes. Clients may experience errors during this window. We apologize for any disruptions.
Mar 15, 17:50 MDT

Mar 14, 2023

No incidents reported.

Mar 13, 2023

[INC-2777] Users are unable to utilize AdvancedInsight reports

Resolved - This incident has been resolved.
Mar 13, 18:39 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 13, 18:02 MDT

Identified - The issue has been identified and a fix is being implemented.
Mar 13, 16:04 MDT

Investigating - We are currently investigating an issue where users are unable to utilize AdvancedInsight reports. This is related to a partial AWS service outage. Our technical teams are actively engaged and working to resolve the issue.
Mar 13, 14:31 MDT

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023

No incidents reported.

Mar 8, 2023

[INC-2769] 3rd-Party API Issues: Unable to Create appointments

Resolved - This incident has been resolved.
Mar 8, 12:52 MST

Investigating - We have reports that some of our clients are experiencing issues creating appointments through our 3rd Party APIs. Our technical teams are engaged and actively working to resolve the issue.
Mar 8, 10:50 MST

Mar 7, 2023

[INC-2766] EHR: New notes not loading

Resolved - This incident has been resolved.
Mar 7, 15:25 MST

Monitoring - Impacted users have confirmed they are able to successfully update chart notes. We continue to monitor situation and will provide updates as needed.
Mar 7, 13:46 MST

Investigating - We have been alerted that some of our customers are experiencing login and note performance issues within the Electronic Health Records (EHR) application. Our technical teams are engaged and actively working to resolve the issue.

Our Incident Managers will continue to provide updates here as additional information becomes available.

We fully understand these issues are disruptive and we apologize for any inconvenience.

Impacted Pools: 127
Mar 7, 13:04 MST