All Systems Operational
Practice Management (PM) Operational
Electronic Health Records (EHR) Operational
Reporting Operational
General Operational
Analytics ? Operational
Clinical Quality Reporting Operational
ePrescribing Operational
Telehealth Operational
Telehealth Operational
Legacy Telemedicine Operational
Patient Engagement Operational
Patient Portal Operational
Patient Kiosk Operational
Online Scheduling Operational
Patient Messaging Operational
Fax ? Operational
Interoperability Operational
Interfaces Operational
ODBC Operational
3rd Party APIs Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 21, 2023
Resolved - This incident has been resolved.
Mar 21, 12:09 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 21, 10:53 MDT
Update - Our technical teams continue to investigate the note template issue. We apologize for the inconvenience this issue is having on your business. Thank you for your patience.
Mar 21, 10:32 MDT
Investigating - We are investigating issues loading note templates. Our technical teams are engaged and actively working to resolve the issue. Our Incident Managers will continue to provide updates here as additional information becomes available.

Impacted Pools: 107, 111, 113, 118, 127, 133, 134, 140

Mar 21, 09:34 MDT
Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023
Resolved - This incident has been resolved.
Mar 17, 11:16 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 17, 10:57 MDT
Investigating - We are investigating an issue where users are unable to post payments through areas such as Quick Pay, Transaction Entry, and Copay Entry screens. Our technical teams are engaged and actively working to resolve the issue. Our Incident Managers will continue to provide updates here as additional information becomes available.

Impacted Pools: 105

Mar 17, 10:25 MDT
Mar 16, 2023
Resolved - This incident has been resolved.
Mar 16, 09:16 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 16, 08:11 MDT
Investigating - We are currently investigating an issue where users are unable to generate AdvancedInsight reports. Our technical teams are engaged and actively working to resolve the issue. Our Incident Managers will continue to provide updates here as additional information becomes available.
Mar 16, 07:20 MDT
Mar 15, 2023
Completed - The scheduled maintenance has been completed.
Mar 15, 21:15 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 21:00 MDT
Scheduled - We will be performing maintenance tonight at 9:00 PM MT for approximately 15 minutes. Clients may experience errors during this window. We apologize for any disruptions.
Mar 15, 17:50 MDT
Mar 14, 2023

No incidents reported.

Mar 13, 2023
Resolved - This incident has been resolved.
Mar 13, 18:39 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 13, 18:02 MDT
Identified - The issue has been identified and a fix is being implemented.
Mar 13, 16:04 MDT
Investigating - We are currently investigating an issue where users are unable to utilize AdvancedInsight reports. This is related to a partial AWS service outage. Our technical teams are actively engaged and working to resolve the issue.
Mar 13, 14:31 MDT
Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023

No incidents reported.

Mar 8, 2023
Resolved - This incident has been resolved.
Mar 8, 12:52 MST
Investigating - We have reports that some of our clients are experiencing issues creating appointments through our 3rd Party APIs. Our technical teams are engaged and actively working to resolve the issue.
Mar 8, 10:50 MST
Mar 7, 2023
Resolved - This incident has been resolved.
Mar 7, 15:25 MST
Monitoring - Impacted users have confirmed they are able to successfully update chart notes. We continue to monitor situation and will provide updates as needed.
Mar 7, 13:46 MST
Investigating - We have been alerted that some of our customers are experiencing login and note performance issues within the Electronic Health Records (EHR) application. Our technical teams are engaged and actively working to resolve the issue.

Our Incident Managers will continue to provide updates here as additional information becomes available.

We fully understand these issues are disruptive and we apologize for any inconvenience.

Impacted Pools: 127

Mar 7, 13:04 MST