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All Systems Operational

Practice Management (PM) Operational
Practice Management (PM) - Availity Integrations Operational
Claim Submission Operational
EDI Transaction Reports Operational
Practice Management (PM) - Optum (Change Healthcare) Integrations Operational
Claim Attachments Operational
Claim Status Operational
Claim Submission Operational
Eligibility Operational
EDI Transaction Reports Operational
eRemittance (ERA) Operational
Practice Management (PM) - Waystar Integrations Operational
Claim Status Operational
Claim Submission Operational
Eligibility Operational
EDI Transaction Reports Operational
eRemittance (ERA) Operational
Waystar Portal Single Sign-On (SSO) Operational
Electronic Health Records (EHR) Operational
AdvancedMD Mobile Operational
Claim Inspector Operational
ePrescribing Operational
Fax Operational
Interoperability Operational
3rd Party APIs Operational
Interfaces Operational
ODBC Operational
sFTP Services Operational
Patient Engagement Operational
Patient Portal Operational
Patient Kiosk Operational
Online Scheduling Operational
Patient Messaging Operational
Reporting Operational
General Operational
Analytics Operational
Clinical Quality Reporting Operational
Telehealth Operational
Client Services Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 16, 2026

No incidents reported today.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026
May 7, 2026 Required Maintenance
Completed - The scheduled maintenance has been completed.
May 8, 00:59 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 20:00 MDT
Scheduled - On Thursday, May 7, 2026, between 8:00 p.m. and 11:59 p.m. MDT, AdvancedMD will be undergoing Maintenance in preparation for our Summer 2026 Release. While unlikely, you may experience a brief service interruption during the maintenance window. If you encounter an interruption, please close the application and retry.
Apr 24, 13:10 MDT
May 7, 2026
Change Healthcare (Optum) Eligibility and Claims Status Disruption
Resolved - Change Healthcare (Optum) has resolved the issue on their end. Eligibility and status checks are now processing normally.

Recommended action: If you submitted eligibility requests during the outage window, please resubmit them if you need results today. Any failed runs will rerun overnight. No data was lost — this was a connectivity interruption only.
We apologize for the disruption and appreciate your patience.
For questions, contact AdvancedMD Support.
May 7, 11:45 MDT
Update - Change Healthcare (Optum) has confirmed an outage affecting their services. AdvancedMD users may experience issues with real-time eligibility, claim status, and enrollments. Change Healthcare (Optum) is working to resolve the issue. Users can view incident notifications on the Change Healthcare status page at https://status.optum.com/.
May 7, 10:03 MDT
Update - Change Healthcare (Optum) has confirmed an outage affecting their services. AdvancedMD users may experience issues with real-time eligibility, claim status, and enrollments. Change Healthcare (Optum) is working to resolve the issue. We will continue to provide updates as more information becomes available.
May 7, 09:09 MDT
Identified - We are actively working with Change Healthcare (Optum) to resolve the "Error while retrieving Eligibility Response" error. There is no workaround available at this time. We will provide updates as more information becomes available.
May 7, 08:21 MDT
Investigating - We are currently investigating an issue affecting eligibility responses for some users. Affected users may see the following error: "Error while retrieving Eligibility Response." The issue is related to our Change Healthcare (Optum) integration. We will provide updates as more information becomes available.
May 7, 07:23 MDT
May 6, 2026
EHR – Dashboard and Patient Charts Unavailable
Resolved - This incident has been resolved.
May 6, 15:05 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 6, 15:02 MDT
Investigating - We are aware of an issue affecting the EHR dashboard and patient charts. Some users may encounter errors when loading dashboard widgets or attempting to open a patient chart. Our team is actively investigating and working to resolve this as quickly as possible. We will continue to provide updates as more information becomes available.
May 6, 14:48 MDT
May 5, 2026

No incidents reported.

May 4, 2026
May 4, 2026 Network Maintenance
Completed - The scheduled maintenance has been completed.
May 4, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 20:00 MDT
Scheduled - On Monday, May 4, 2026, between 8:00 p.m. and 9:00 p.m. MDT, AdvancedMD will be performing network maintenance as part of our ongoing efforts to enhance the security, reliability, and performance of our systems.

As always, we strive to make these necessary updates as seamless as possible. However, you may experience periodic service interruptions during the maintenance window.

We appreciate your patience and understanding as we make these necessary improvements.
Apr 29, 13:29 MDT
May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

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