AdvancedMD Status

All Systems Operational

Practice Management (PM) Operational

Practice Management (PM) - Availity Integrations Operational

Claim Submission Operational

EDI Transaction Reports Operational

Practice Management (PM) - Change Healthcare Integrations Operational

Claim Attachments Operational

Claim Status Operational

Claim Submission Operational

Eligiblity Operational

EDI Transaction Reports Operational

eRemittance (ERA) Operational

Electronic Health Records (EHR) Operational

AdvancedMD Mobile Operational

Claim Inspector Operational

ePrescribing Operational

Fax Operational

Interoperability Operational

3rd Party APIs Operational

Interfaces Operational

ODBC Operational

sFTP Services Operational

Patient Engagement Operational

Patient Portal Operational

Patient Kiosk Operational

Online Scheduling Operational

Patient Messaging Operational

Reporting Operational

General Operational

Analytics Operational

Clinical Quality Reporting Operational

Telehealth Operational

Client Services Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 23, 2024

No incidents reported today.

Oct 22, 2024

No incidents reported.

Oct 21, 2024

Fax Service Interruptions and Degraded Performance

Resolved - As Updox is functional, we are closing this incident on our status page. Updox continues to work on restoring historical data. Currently, data is temporarily limited to the past 2 years and 10 months (January 2022 to present). Users can continue to follow Updox’s progress by subscribing to receive incident updates on their status page at https://status.updox.com/incidents/52xv7xy7sjp4.
Oct 21, 14:20 MDT

Update - Updox continues to work on restoring historical data. Currently, data is temporarily limited to the past 2 years and 10 months (January 2022 to present). Our incident managers will continue to monitor the situation and provide updates as they become available. Users can subscribe to receive incident updates on Updox’s status page at https://status.updox.com/incidents/52xv7xy7sjp4.
Oct 21, 09:52 MDT

Update - Updox continues to work on restoring historical data. Currently, data is temporarily limited to the past 1 year and 10 months (January 2023 to present). Our incident managers will continue to monitor the situation and provide updates as they become available. Users can subscribe to receive incident updates on Updox’s status page at https://status.updox.com/incidents/52xv7xy7sjp4.
Oct 18, 13:47 MDT

Update - Updox continues to work on restoring historical data. Currently, data is temporarily limited to the past 10 months (January 2024 to present).

Our incident managers will continue to monitor the situation and provide updates as they become available. Users can subscribe to receive incident updates on Updox’s status page at https://status.updox.com/incidents/52xv7xy7sjp4.
Oct 16, 09:14 MDT

Update - Updox continues to work on restoring historical data older than two months. Currently, data is temporarily limited to the past 8 months (~February 23rd to present).

Our incident managers will continue to monitor the situation and provide updates as they become available. Users can subscribe to receive incident updates on Updox’s status page at https://status.updox.com/incidents/52xv7xy7sjp4.
Oct 14, 11:19 MDT

Update - Updox continues to work on restoring historical data older than two months. Currently, data is temporarily limited to the past two months (August 20th to present).

Our incident managers will continue to monitor the situation and provide updates as they become available. Users can subscribe to receive incident updates on Updox’s status page at https://partnerstatus.updox.com/.
Oct 14, 09:45 MDT

Update - Service has been restored. Updox continues to work on restoring historical data older than two months. Currently, data is temporarily limited to the past two months (August 20th to present).

Our incident managers will continue to monitor the situation and provide updates as they become available. Users can subscribe to receive incident updates on Updox’s status page at https://partnerstatus.updox.com/.
Oct 11, 10:04 MDT

Monitoring - Updox has reported that they have restored service. Data will temporarily be limited to the past 30 days. The system will continue to process historical data throughout the night reaching full restoration by tomorrow morning. The AdvancedMD incident management team will continue to monitor the situation and provide updates they become available.

Users can subscribe to receive incident updates on Updox’s status page at https://partnerstatus.updox.com/incidents/lbr3x3szt6bg/.
Oct 10, 17:32 MDT

Investigating - Our third-party partner, Updox, is currently reporting degraded performance and service disruptions that is impacting our clients’ ability to use AdvancedMD Fax and Updox's standalone application.

Our incident managers will continue to monitor the situation and provide updates as they become available. Users can subscribe to receive incident updates on Updox’s status page at https://partnerstatus.updox.com/.
Oct 10, 09:34 MDT

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

October 19-20, 2024 Scheduled Maintenance for Analytics Module

Completed - Cancelled - October 19-20, 2024 Scheduled Maintenance for Analytics Module
The scheduled Analytics Module maintenance has been canceled. We identified some inconsistencies in our staging environment that need to be addressed first to ensure a smooth and effective deployment experience. We will provide you with a new date and time for the maintenance as soon as it is confirmed.
Oct 18, 11:56 MDT

Scheduled - AdvancedMD will be performing maintenance in our Analytics module beginning at 5am MDT on Saturday, October 19, 2024, through Sunday, October 20, 2024, at 9pm MDT.

Although it is unlikely, users may experience intermittent interruptions during the maintenance window.
Please note that the Analytics report data may be outdated during the maintenance window. Data will be updated once the maintenance is completed.

This necessary maintenance will ensure that our service remains reliable and efficient.
We apologize in advance for any inconvenience this may cause.
Thank you for your patience.
Oct 11, 17:04 MDT

Oct 17, 2024

Dashboard KPIs Not Returning Results

Resolved - This incident has been resolved.
Oct 17, 07:08 MDT

Identified - We are aware of an issue where the Dashboard KPIs are not returning results for some clients. The nightly process that generates those results failed to complete. Unfortunately, the nightly process is too resource intensive to run during business hours without impacting client performance. As a result, we do not anticipate the issue to be resolved prior to October 17, 2024, at 1:30 am MDT.

As a workaround, please generate A/R reports and visit Claim Center to view these data points. We apologize for any inconvenience this issue may cause our valued clients.
Oct 16, 11:04 MDT

Oct 16, 2024

Oct 15, 2024

No incidents reported.

Oct 14, 2024

Degraded Payment Entry Performance

Resolved - This incident has been resolved.
Oct 14, 15:00 MDT

Monitoring - Our third-party partner, ProPay, experienced an issue with processing transactions. This issue has been resolved on their end, and we are receiving reports that payments are successfully processing. Our incident managers will continue to monitor the situation.
Oct 14, 14:04 MDT

Investigating - We are currently investigating an issue affecting several payment entry screens. Some users have reported freezing screens and errors. Our technical teams are actively working to resolve the issue. Incident Managers will continue to provide updates here as more information becomes available.
Oct 14, 13:40 MDT

Oct 13, 2024

Degraded Platform Performance

Resolved - This incident has been resolved.
Oct 13, 11:32 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 13, 10:56 MDT

Update - A fix has been deployed and primary services are operational. We are running maintenance on the affected systems, and you may continue to experience some degraded performance. We anticipate services to be fully operational by 11:00 am MDT.
Oct 13, 09:16 MDT

Identified - The issue has been identified and a fix is being implemented.
Oct 13, 08:10 MDT

Investigating - Some of our clients may be experiencing performance issues within the AdvancedMD platform. Our technical teams are engaged and actively working to resolve the issue. Our Incident Managers will continue to provide updates here as additional information becomes available.
We fully understand these issues are disruptive and we apologize for any inconvenience
Oct 13, 07:16 MDT

Oct 12, 2024

No incidents reported.

Oct 11, 2024

Oct 10, 2024

Oct 9, 2024

Modernizing Medicine (EMA) Registration Delayed

Resolved - This incident has been resolved.
Oct 9, 16:51 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 9, 15:38 MDT

Identified - Our third-party Registration Interface with Modernizing Medicine (EMA) is experiencing delays. As a result, new patient demographics is running behind.
Our technical teams are engaged and actively working to resolve the issue. Unfortunately, there is no estimated time of resolution at this time for as to when the backlog will be completed. Our Incident Managers will continue to provide updates here as additional information becomes available.
Oct 9, 12:47 MDT

Error Accessing the Patient Information Tab

Resolved - This incident has been resolved.
Oct 9, 10:09 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 9, 10:06 MDT

Identified - The issue has been identified and a fix is being implemented.
Oct 9, 09:14 MDT

Update - We are continuing to investigate this issue.
Oct 9, 08:37 MDT

Investigating - We are currently investigating an issue where some CBO clients are not able to access the Patient Information Tab. Our technical teams are actively engaged and working to resolve the issue. Our Incident Managers will continue to provide updates here as additional information becomes available.
Oct 9, 07:04 MDT