AdvancedMD Status

All Systems Operational

Practice Management (PM) Operational

Practice Management (PM) - Availity Integrations Operational

Claim Submission Operational

EDI Transaction Reports Operational

Practice Management (PM) - Change Healthcare Integrations Operational

Claim Attachments Operational

Claim Status Operational

Claim Submission Operational

Eligiblity Operational

EDI Transaction Reports Operational

eRemittance (ERA) Operational

Practice Management (PM) - Waystar Integrations Operational

Claim Status Operational

Claim Submission Operational

Eligibility Operational

EDI Transaction Reports Operational

eRemittance (ERA) Operational

Waystar Portal Single Sign-On (SSO) Operational

Electronic Health Records (EHR) Operational

AdvancedMD Mobile Operational

Claim Inspector Operational

ePrescribing Operational

Fax Operational

Interoperability Operational

3rd Party APIs Operational

Interfaces Operational

ODBC Operational

sFTP Services Operational

Patient Engagement Operational

Patient Portal Operational

Patient Kiosk Operational

Online Scheduling Operational

Patient Messaging Operational

Reporting Operational

General Operational

Analytics Operational

Clinical Quality Reporting Operational

Telehealth Operational

Client Services Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 18, 2026

No incidents reported today.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

January 8, 2026 - Required Maintenance

Completed - The scheduled maintenance has been completed.
Jan 9, 01:00 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 20:00 MST

Scheduled - On Thursday, January 8, 2026, between 8:00 p.m. and 11:59 p.m. MST, AdvancedMD will be undergoing Maintenance in preparation for our Winter 2026 Release. We do not anticipate users to be impacted.
Jan 8, 20:00 MST

Jan 8, 2026

Degraded Claims Submission

Resolved - This incident has been resolved.
Jan 8, 16:41 MST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 8, 13:03 MST

Investigating - We are investigating an issue where some claim runs remain in a pending state or fail to process. Our technical teams are actively working to resolve the problem. Incident Managers will provide updates on the Status Page as more information becomes available.
Jan 8, 10:19 MST

End of Day Automation Failed

Resolved - On Thursday, January 8, 2026, at 7:00 am MST, multiple services failed to complete, which impacted the services listed below.

All asynchronous interfaces were impacted causing degraded service and delayed interfaces.
* Immunization Submissions – immunization submissions could have been delayed. Systems automatically resumed. No data was lost.
* HIE Processor – Delays could have occurred in records being picked up from the HIE interface. No data was lost.
* OpenEdge – Transactions were delayed, but processes accurately once the process was restored. No data was lost.

End of Day automation
* Users may have experienced delays in end of day automation processing, including day close and claims processing.
* Batches were closed as services resumed, this could have happened multiple times during the outage window.
* Cancel/No Show automations could have given errors due to no open batch. The resolution is to open a batch.
* Multiple claim runs potentially failing or completing depending on queued items. Refer to Claims Submission Failure notice for more details.
* Additional emails may have been sent because of repeated service attempts during the recovery process.

All services were restored at 10:30 am MST on Thursday, January 8, 2026.

No action needs to be taken. No data was lost.
Jan 8, 16:29 MST

Update - We are continuing to monitor for any further issues.
Jan 8, 09:56 MST

Monitoring - We’re aware that some clients experienced an issue where end-of-day automation did not run as expected last night.
If needed, you can run the process manually, or you can wait for it to run automatically during your next scheduled automation.
Jan 8, 09:40 MST

End of Day Automation Failed

Resolved - We’re aware that some clients experienced an issue where end-of-day automation did not run as expected last night.
If needed, you can run the process manually, or you can wait for it to run automatically during your next scheduled automation.
Jan 8, 09:21 MST

Jan 7, 2026

Prescriptions Not Allowing Units

Resolved - This incident has been resolved.
Jan 7, 22:28 MST

Identified - The issue has been identified and a fix is being implemented.
Jan 7, 21:44 MST

Update - We are continuing to investigate this issue. The problem appears to be limited to specific client databases.
Jan 7, 20:27 MST

Update - We are continuing to investigate this issue.
Jan 7, 18:50 MST

Investigating - We are currently investigating an issue that is preventing units from being added to prescriptions. Our technical teams are actively working to identify the cause and implement a resolution. Incident Managers will continue to provide updates on the Status Page as more information becomes available. Thank you for your patience.
Jan 7, 17:08 MST

Jan 6, 2026

No incidents reported.

Jan 5, 2026

January 5, 2026 Emergency Platform Maintenance

Completed - The scheduled maintenance has been completed.
Jan 5, 22:00 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 21:00 MST

Scheduled - This evening between 9:00 p.m. and 10:00 p.m. MST, AdvancedMD will perform Emergency Platform Maintenance.

Although it is unlikely, users may experience intermittent service interruptions or be automatically logged out of the application during the maintenance window. If you experience any of these issues, please close the application and retry.

This necessary maintenance will ensure that our service remains reliable and efficient.

We apologize in advance for any inconvenience this may cause.

Thank you for your patience.
Jan 5, 14:59 MST

Jan 4, 2026

No incidents reported.