All Systems Operational

Practice Management (PM) Operational
Practice Management (PM) - Availity Integrations Operational
Claim Submission Operational
EDI Transaction Reports Operational
Practice Management (PM) - Change Healthcare Integrations Operational
Claim Attachments Operational
Claim Status Operational
Claim Submission Operational
Eligiblity Operational
EDI Transaction Reports Operational
eRemittance (ERA) Operational
Electronic Health Records (EHR) Operational
AdvancedMD Mobile Operational
Claim Inspector Operational
ePrescribing Operational
Fax ? Operational
Interoperability Operational
3rd Party APIs Operational
Interfaces Operational
ODBC Operational
sFTP Services Operational
Patient Engagement Operational
Patient Portal Operational
Patient Kiosk Operational
Online Scheduling Operational
Patient Messaging Operational
Reporting Operational
General Operational
Analytics ? Operational
Clinical Quality Reporting Operational
Telehealth Operational
Client Services Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

June 17, 2025 - System Maintenance - Third-Party API Jun 17, 2025 06:00-06:30 MDT

On Tuesday, June 17, 2025, between 6:00 a.m. and 6:30 a.m. MDT, AdvancedMD will perform scheduled maintenance on our API Gateway. This update will impact Third-Party interfaces but will not affect users of the Practice Manager or EHR systems.

Although unlikely, you may experience an interruption during the maintenance window. If you encounter an interruption, please stop the interface, wait five minutes, and restart it. You may need to force a log-in after restarting the interface.

This necessary maintenance will ensure that our service remains reliable and efficient.
We apologize in advance for any inconvenience this may cause. Thank you for your patience.

Posted on Jun 10, 2025 - 16:33 MDT

June 20, 2025 - Routine Maintenance Jun 20, 2025 19:00-23:00 MDT

On Friday, June 20, 2025, between 7:00 p.m. and 11:00 p.m. MDT, AdvancedMD will be performing routine maintenance.

Although it is unlikely, users may experience intermittent service interruptions or be automatically logged out of the application during the maintenance window. If you experience any of these issues, please close the application and retry.

This necessary maintenance will ensure that our service remains reliable and efficient.

We apologize in advance for any inconvenience this may cause.

Thank you for your patience.

Posted on Jun 12, 2025 - 10:42 MDT
Jun 16, 2025

No incidents reported today.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025

No incidents reported.

Jun 11, 2025
Completed - The scheduled maintenance has been completed.
Jun 11, 20:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 20:00 MDT
Scheduled - On Wednesday, June 11, 2025, between 8:00 p.m. and 8:30 p.m. MDT, AdvancedMD will perform network maintenance in our EHR application to ensure our service remains reliable and efficient.

Although unlikely, users may be automatically logged out of the application during the maintenance window. If this occurs, please close the application, wait five minutes, and retry.

We apologize in advance for any inconvenience this may cause. Thank you for your patience.

Jun 5, 14:11 MDT
Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025
Completed - The scheduled maintenance has been completed.
Jun 4, 22:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 21:00 MDT
Scheduled - On Wednesday, June 4, 2025, between 9:00 p.m. and 10:00 p.m. MDT, AdvancedMD will be performing emergency maintenance in our application.
We do not anticipate any disruption to services during this time. However, if you experience any issues, please close the application, wait five minutes, and retry.
We appreciate your understanding as we work to enhance the security and reliability of our services.

Jun 4, 14:13 MDT
Jun 3, 2025
Completed - The scheduled maintenance has been completed.
Jun 3, 22:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 21:00 MDT
Scheduled - On Tuesday, June 3, 2025, between 9:00 p.m. and 10:00 p.m. MDT, AdvancedMD will be performing emergency maintenance in our application.
We do not anticipate any disruption to services during this time. However, if you experience any issues, please close the application, wait five minutes, and retry.
We appreciate your understanding as we work to enhance the security and reliability of our services.

Jun 3, 15:10 MDT
Jun 2, 2025
Resolved - This incident has been resolved.
Jun 2, 14:18 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 2, 13:15 MDT
Update - We are continuing to investigate this issue.
Jun 2, 12:46 MDT
Investigating - We are currently investigating an issue affecting some users who are experiencing errors when attempting to log in to the platform. Our technical teams are actively working to resolve the problem. Incident Managers will continue to provide updates on the Status Page as more information becomes available.
Jun 2, 12:46 MDT