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Analytics CSV Export — Chrome 150 Workaround
Update - We are continuing to monitor for any further issues.
Jul 13, 2026 - 09:32 MDT
Monitoring - We are aware of an issue caused by a third-party update to Google Chrome version 150 that affects Analytics CSV exports. You may receive an error when attempting to download reports to CSV. This is not an AdvancedMD issue — your report data is not affected.

Workaround:
Downgrade Chrome to version 149.0.7827.201, or use Microsoft Edge.

We are monitoring for a fix from Google and will update this notice when resolved.
Jul 08, 2026 - 12:48 MDT
Practice Management (PM) Operational
Practice Management (PM) - Availity Integrations Operational
Claim Submission Operational
EDI Transaction Reports Operational
Practice Management (PM) - Optum (Change Healthcare) Integrations Operational
Claim Attachments Operational
Claim Status Operational
Claim Submission Operational
Eligibility Operational
EDI Transaction Reports Operational
eRemittance (ERA) Operational
Practice Management (PM) - Waystar Integrations Operational
Claim Status Operational
Claim Submission Operational
Eligibility Operational
EDI Transaction Reports Operational
eRemittance (ERA) Operational
Waystar Portal Single Sign-On (SSO) Operational
Claim Inspector Operational
Electronic Health Records (EHR) Operational
Clinical AI Operational
ePrescribing Operational
Telehealth Operational
AdvancedMD Mobile Operational
Fax Operational
Patient Engagement Operational
Patient Portal Operational
Patient Kiosk Operational
Online Scheduling Operational
Patient Messaging Operational
Interoperability Operational
3rd Party APIs Operational
Interfaces Operational
ODBC Operational
sFTP Services Operational
Reporting Operational
General Operational
Analytics Operational
Clinical Quality Reporting Operational
Client Services Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

July 19, 2026 - Scheduled Maintenance Analytics and ODBC Jul 19, 2026 19:00-23:00 MDT

On Sunday, July 19, 2026, between 7:00 p.m. and 11:00 p.m. MDT, AdvancedMD will perform maintenance in our Analytics and ODBC modules.

Although unlikely, users may experience intermittent interruptions during the maintenance window. If you experience an interruption, please close the module, wait 5 minutes and retry.

This necessary maintenance will ensure that our service remains reliable and efficient.
We apologize in advance for any inconvenience this may cause.
Thank you for your patience.
Posted on Jul 10, 2026 - 13:47 MDT

July 21, 2026 - Routine Maintenance Jul 21, 2026 20:00-22:00 MDT

On Tuesday July 21, 2026, between 8:00 p.m. and 10:00 p.m. MDT, AdvancedMD will perform routine maintenance.

Although unlikely, users may experience intermittent service interruptions or be automatically logged out of the application during the maintenance window. If you experience these issues, please close the application and retry.

This necessary maintenance will ensure that our service remains reliable and efficient.
We apologize in advance for any inconvenience this may cause.
Thank you for your patience.
Posted on Jul 14, 2026 - 13:44 MDT

July 23, 2026 Maintenance Release Jul 23, 2026 20:00-23:59 MDT

AdvancedMD will be undergoing maintenance on Thursday, July 23, 2026, between 8:00 p.m. and 11:59 p.m. MDT. As always, we strive to make these necessary updates as seamless as possible. However, you may experience periodic service interruptions during the maintenance release window.
Posted on Jul 13, 2026 - 10:35 MDT
Jul 15, 2026

No incidents reported today.

Jul 14, 2026

No incidents reported.

Jul 13, 2026
Investigating: Double-Click Appointment Preference Not Being Honored
Resolved - This incident has been resolved.
Jul 13, 18:31 MDT
Update - We are continuing to work on a fix for this issue.
Jul 13, 17:23 MDT
Identified - The issue has been identified and a fix is being implemented.
Jul 13, 15:23 MDT
Update - We are continuing to investigate this issue.
Jul 13, 13:52 MDT
Update - We are continuing to investigate this issue.
Jul 13, 12:39 MDT
Update - We are continuing to investigate this issue.
Jul 13, 10:56 MDT
Investigating - We are currently investigating an issue affecting some users where the configured double-click action for appointments is not being honored.

Current Impact:
Users who have their preferences configured to open an appointment by double-clicking may instead experience a patient note opening.

Workaround:
Until a resolution is available, use one of the following methods to access the desired appointment action:

Option 1:
1. Navigate to the Scheduler.
2. Single-click the appointment to open the Appointment Card.
3. From the Appointment Menu, select the desired action (for example, Open Note, Edit Appointment, Change Status, etc).

Option 2
1. Navigate to Home > Scheduler.
2. Select the patient.
3. Choose the desired action.

Our team is actively investigating the issue and working toward a resolution. We will provide additional updates as more information becomes available.

We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
Jul 13, 09:28 MDT
Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026
Investigating: Note Template Not Automatically Selected When Opening Visits
Resolved - This incident has been resolved.
Jul 10, 16:36 MDT
Identified - The issue has been identified and a fix is being implemented.
Jul 10, 11:38 MDT
Update - We are continuing to investigate this issue.
Jul 10, 11:37 MDT
Update - We are continuing to investigate this issue.
Jul 10, 08:22 MDT
Investigating - We are currently investigating an issue affecting some users where double-clicking a patient visit from the EHR Dashboard or Legacy Scheduler does not automatically select the appropriate note template.

Current Impact:
Double-clicking a visit opens the encounter, but the expected note template may not be automatically selected.

Workaround:
Instead of double-clicking the patient visit, single-click to select it, then choose Add Linked > Patient Note. This will open the encounter with the appropriate note template.

Our team is actively investigating the root cause and working toward a resolution. We will provide updates as more information becomes available.
We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
Jul 10, 08:21 MDT
Jul 9, 2026
July 9, 2026 Maintenance Release
Completed - The scheduled maintenance has been completed.
Jul 9, 23:59 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 20:00 MDT
Scheduled - AdvancedMD will be undergoing maintenance on Thursday, July 9, 2026, between 8 pm and 11:59 pm MDT. As always, we strive to make these necessary updates as seamless as possible. However, you may experience periodic service interruptions during the maintenance release window.
Jul 1, 11:55 MDT
Updox Outage: Delays Sending and Receiving AdvancedMD Fax
Resolved - This incident has been resolved.
Jul 9, 08:27 MDT
Monitoring - Our third-party partner, Updox, is currently experiencing an outage that may result in delays in sending and receiving faxes through AdvancedMD Fax. Our incident managers will continue to monitor the situation and provide updates as they become available.
Users can subscribe to incident updates on Updox’s status page at https://partnerstatus.updox.com/.
Jul 8, 13:51 MDT
Jul 8, 2026
Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

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