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All Systems Operational

Practice Management (PM) Operational
Practice Management (PM) - Availity Integrations Operational
Claim Submission Operational
EDI Transaction Reports Operational
Practice Management (PM) - Change Healthcare Integrations Operational
Claim Attachments Operational
Claim Status Operational
Claim Submission Operational
Eligiblity Operational
EDI Transaction Reports Operational
eRemittance (ERA) Operational
Electronic Health Records (EHR) Operational
AdvancedMD Mobile Operational
Claim Inspector Operational
ePrescribing Operational
Fax ? Operational
Interoperability Operational
3rd Party APIs Operational
Interfaces Operational
ODBC Operational
sFTP Services Operational
Patient Engagement Operational
Patient Portal Operational
Patient Kiosk Operational
Online Scheduling Operational
Patient Messaging Operational
Reporting Operational
General Operational
Analytics ? Operational
Clinical Quality Reporting Operational
Telehealth Operational
Client Services Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

April 27, 2025 - Scheduled Maintenance Analytics and ODBC Apr 27, 2025 19:00-21:00 MDT

On Sunday, April 27, 2025, between 7:00 p.m. and 11:00 p.m. MT, AdvancedMD will perform maintenance in our Analytics and ODBC modules.

Although unlikely, users may experience intermittent interruptions during the maintenance window. If you experience an interruption, please close the module, wait 5 minutes and retry.

This necessary maintenance will ensure that our service remains reliable and efficient.
We apologize in advance for any inconvenience this may cause.
Thank you for your patience.
Posted on Apr 21, 2025 - 07:33 MDT
Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025
PM Patient Demographics and Scheduler Not Loading
Resolved - This incident has been resolved.
Apr 24, 15:40 MDT
Monitoring - The errors have subsided, and the patient demographics and scheduler screens are now loading correctly. Our technical teams will continue to monitor for any additional issues. Incident Managers will provide updates on the Status Page as necessary.
Apr 24, 12:46 MDT
Investigating - We are investigating an issue where some clients are experiencing errors when loading patient demographics and/or the scheduler. Our technical teams are actively working to resolve the problem. Incident Managers will provide updates on the Status Page as more information becomes available.
Apr 24, 11:36 MDT
Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025
Login Errors for Users with 2FA
Resolved - This incident has been resolved. We recommend that impacted users close their browsers before re-attempting to log in.
Apr 18, 09:44 MDT
Monitoring - A fix has been implemented, and we are monitoring the results. We recommend that impacted users close their browsers before re-attempting to log in.
Apr 18, 09:26 MDT
Update - We are continuing to investigate this issue.
Apr 18, 08:38 MDT
Investigating - We are actively investigating an issue where users with two-factor authentication (2FA) are experiencing login errors. Our technical teams are engaged and working to resolve the issue. Incident Managers will update the Status Page as more information becomes available.
Apr 18, 07:19 MDT
Errors Accepting Patient Forms
Resolved - This incident has been resolved.
Apr 18, 09:11 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 18, 08:28 MDT
Investigating - We are investigating an issue where users encounter an "unknown error" when accepting patient forms. Our technical teams are actively working to resolve the problem. Incident Managers will provide updates on the Status Page as more information becomes available.
Apr 18, 08:06 MDT
Apr 17, 2025
April 17 2025 Maintenance Release
Completed - The scheduled maintenance has been completed.
Apr 17, 23:59 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 19:00 MDT
Scheduled - AdvancedMD will be undergoing maintenance on Thursday, April 17, 2025, between 7 pm and 11:59 pm MDT. As always, we strive to make these necessary updates as seamless as possible. However, you may experience periodic service interruptions during the maintenance release window.
Apr 8, 15:28 MDT
Apr 16, 2025
Zoom outage impacting Telehealth appointments
Resolved - This incident has been resolved.
Apr 16, 15:34 MDT
Monitoring - Zoom has reported experiencing domain name resolution issues on the zoom.us domain. They have implemented a fix and say services are returning to normal. If users are still experiencing the issue when connecting to Zoom, please try rebooting your computer to resolve any DNS issues.
Apr 16, 14:40 MDT
Investigating - Zoom, our third-party partner, is experiencing a major outage. This issue is preventing users from joining their telehealth appointments. Our Incident Managers will provide updates as more information becomes available.
Apr 16, 13:28 MDT
Apr 15, 2025

No incidents reported.

Apr 14, 2025
April 14, 2025 Routine Maintenance
Completed - The scheduled maintenance has been completed.
Apr 14, 22:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 20:00 MDT
Scheduled - On Monday, April 14, 2025, between 8:00 p.m. and 10:00 p.m. MT, AdvancedMD will perform routine maintenance.

Although unlikely, users may experience intermittent service interruptions or be automatically logged out of the application during the maintenance window. If you experience these issues, please close the application and retry.

This necessary maintenance will ensure that our service remains reliable and efficient.

We apologize in advance for any inconvenience this may cause.

Thank you for your patience.
Apr 7, 12:33 MDT
Errors while logging into AdvancedMD
Resolved - This incident has been resolved.
Apr 14, 14:45 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 14, 13:46 MDT
Identified - The intermittent login errors have mostly subsided. Our technical teams remain engaged and are actively monitoring the situation. If users experience login errors, we recommend logging out and logging back in a couple of times.
Apr 14, 11:08 MDT
Update - We are continuing to investigate the intermittent login issue. Some clients have found success by reattempting to log in. We understand how disruptive this issue is for our clients. Our Incident Managers will continue to provide updates here as additional information becomes available.
Apr 14, 10:10 MDT
Investigating - We are investigating an issue where some users cannot successfully log in to the platform. Our technical teams are engaged and actively working to resolve the issue. Our Incident Managers will continue to provide updates here as additional information becomes available.
Apr 14, 09:22 MDT
Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

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