Dashboard KPIs Not Returning Results

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Incident Report for AdvancedMD

Resolved

This incident has been resolved.

Posted Oct 17, 2024 - 07:08 MDT

Identified

We are aware of an issue where the Dashboard KPIs are not returning results for some clients. The nightly process that generates those results failed to complete. Unfortunately, the nightly process is too resource intensive to run during business hours without impacting client performance. As a result, we do not anticipate the issue to be resolved prior to October 17, 2024, at 1:30 am MDT.

As a workaround, please generate A/R reports and visit Claim Center to view these data points. We apologize for any inconvenience this issue may cause our valued clients.

Posted Oct 16, 2024 - 11:04 MDT

This incident affected: Practice Management (PM).