EHR: Intermittent Errors When Signing Notes

Incident Report for AdvancedMD

Resolved

This incident has been resolved.

Posted Apr 24, 2024 - 12:19 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 24, 2024 - 11:18 MDT

Investigating

We are currently investigating an issue where certain users encounter a permission error while signing EHR chart notes. Our technical teams are actively working to resolve this situation. Our Incident Managers will provide updates as additional information becomes available.

Some clients are reporting success signing notes by entering in their password manually. If you are experiencing an error when signing notes, please do the following:
1) Clear cache and cookies | Close browser
2) Log into EHR and pull up a Note you want to sign
3) Click Sign Note Button
4) Click Sign off Patient Note Prompt – Enter Password Manually and select "don't prompt again for this session

Posted Apr 24, 2024 - 10:14 MDT

This incident affected: Electronic Health Records (EHR).