Intermittent Errors When Logging into PM and EHR; Degraded Performance
Incident
Report for AdvancedMD
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
We have resolved the intermittent login issues. At this time, users should be able to successfully log into all our applications and successfully use APIs.
In addition, we have resolved most of the performance degradation issues. Our technical teams remain engaged and are working diligently to fully resolve the issue. We sincerely apologize for the impact this incident is having on our clients.
In addition, we have resolved most of the performance degradation issues. Our technical teams remain engaged and are working diligently to fully resolve the issue. We sincerely apologize for the impact this incident is having on our clients.
Update
Users are also reporting degraded performance within AdvancedMD Mobile and Patient Kiosk. Our technical teams are actively working to resolve this situation. Our Incident Managers will provide updates as additional information becomes available.
For those experiencing issues logging in, some users are reporting success using the new login experience. This is accessible from the login page using “Try the new login experience” link.
For those experiencing issues logging in, some users are reporting success using the new login experience. This is accessible from the login page using “Try the new login experience” link.
Update
We are aware that clients are also experiencing degraded performance throughout the EHR. Our technical teams are actively working to resolve this situation.
For those experiencing issues logging in, some users are reporting success using the new login experience. This is accessible from the login page using “Try the new login experience” link.
For those experiencing issues logging in, some users are reporting success using the new login experience. This is accessible from the login page using “Try the new login experience” link.
Identified
The issue has been identified and a fix is being implemented. We sincerely apologize for the impact this incident is having on our clients.
Investigating
We are actively investigating issues accessing the PM and EHR. Our technical teams are actively working to resolve this situation. Our Incident Managers will provide updates as additional information becomes available.
This incident affected: Practice Management (PM), Electronic Health Records (EHR), AdvancedMD Mobile and Patient Engagement (Patient Kiosk).