Eligibility Processing Error: Invalid Participant Identification / Credentials not associated with user
Incident
Report for AdvancedMD
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
We understand the disruption this issue is causing and sincerely apologize. We have identified the root cause of the eligibility issue resulting in an "Invalid Participant Identification / Credentials not associated with user" error and are actively validating a fix. Our next update will be provided no later than 2:30 PM MT.
Identified
We have identified the root cause of the eligibility issue resulting in an "Invalid Participant Identification / Credentials not associated with user" error and are actively working to implement a solution. Our next update will be provided by 1:00 PM MT.
Update
We continue to work to resolve the eligibility issue resulting in an "Invalid Participant Identification / Credentials not associated with user" error for some clients. Our engineering team is collaborating with our clearinghouse partner to assist in the resolution. Our next update will be provided by 9:00 AM MT.
Investigating
We are continuing to work to resolve the eligibility error causing an "Invalid Participant Identification / Credentials not associated with user" error for some clients. Our engineering team is working to resolve this as quickly as possible, and we are collaborating with our clearinghouse partner to assist in the resolution. We will continue to provide updates as new information becomes available.
Update
We are continuing to work on a fix for this issue.
Identified
The issue has been identified and a fix is being implemented.
Investigating
We are actively investigating an intermittent issue where some eligibility responses are returning an "Invalid Participant Identification / Credentials not associated with user" error.
Our technical teams are engaged and working to identify the root cause and restore full functionality. Incident Managers will continue to provide updates here as additional information becomes
Our technical teams are engaged and working to identify the root cause and restore full functionality. Incident Managers will continue to provide updates here as additional information becomes
This incident affected: Practice Management (PM) - Change Healthcare Integrations (Eligibility).