Investigating: Double-Click Appointment Preference Not Being Honored
Incident
Report for AdvancedMD
Resolved
This incident has been resolved.
Update
We are continuing to work on a fix for this issue.
Identified
The issue has been identified and a fix is being implemented.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Investigating
We are currently investigating an issue affecting some users where the configured double-click action for appointments is not being honored.
Current Impact:
Users who have their preferences configured to open an appointment by double-clicking may instead experience a patient note opening.
Workaround:
Until a resolution is available, use one of the following methods to access the desired appointment action:
Option 1:
1. Navigate to the Scheduler.
2. Single-click the appointment to open the Appointment Card.
3. From the Appointment Menu, select the desired action (for example, Open Note, Edit Appointment, Change Status, etc).
Option 2
1. Navigate to Home > Scheduler.
2. Select the patient.
3. Choose the desired action.
Our team is actively investigating the issue and working toward a resolution. We will provide additional updates as more information becomes available.
We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
Current Impact:
Users who have their preferences configured to open an appointment by double-clicking may instead experience a patient note opening.
Workaround:
Until a resolution is available, use one of the following methods to access the desired appointment action:
Option 1:
1. Navigate to the Scheduler.
2. Single-click the appointment to open the Appointment Card.
3. From the Appointment Menu, select the desired action (for example, Open Note, Edit Appointment, Change Status, etc).
Option 2
1. Navigate to Home > Scheduler.
2. Select the patient.
3. Choose the desired action.
Our team is actively investigating the issue and working toward a resolution. We will provide additional updates as more information becomes available.
We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
This incident affected: Practice Management (PM) and Electronic Health Records (EHR).