AdvancedMD Pay: Issues Saving Credit Cards and Process Payments

Incident Report for AdvancedMD

Resolved

This incident has been resolved.

Posted Nov 10, 2025 - 11:28 MST

Monitoring

A fix has been implemented by our 3rd party vendor, ProPay.

Posted Nov 10, 2025 - 09:56 MST

Investigating

We are investigating an issue where users are experiencing a "Payment Failed Error" when processing credit card payments. Our technical teams are actively working to resolve the problem. Incident Managers will provide updates on the Status Page as more information becomes available.

For Telehealth, if your patients are experiencing issues joining their Telehealth call due to a payment error, we recommend temporarily enabling the "Allow patient to skip payment before joining the call" setting. This setting can be found under System Settings | Telehealth Settings. Please instruct patients to refresh their webpage if they still encounter the error after the setting is updated.

Posted Nov 10, 2025 - 09:40 MST

This incident affected: Practice Management (PM) and Telehealth.