EHR: Some Users Experiencing Issues Replying to Patient Portal Messages

Incident Report for AdvancedMD

Resolved

This incident has been resolved.

Posted Feb 14, 2025 - 14:35 MST

Update

We are continuing to work on a fix for this issue.

Posted Feb 14, 2025 - 12:58 MST

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 14, 2025 - 10:27 MST

Investigating

We are investigating an issue where some users cannot reply to Patient Portal messages. Our technical teams are engaged and actively working to resolve the issue. Our Incident Managers will continue to provide updates here as additional information becomes available.
A workaround is available: Use the PM to reply to the message.

Posted Feb 14, 2025 - 09:23 MST

This incident affected: Electronic Health Records (EHR).