Issues Processing Credit Card Payment
Incident
Report for AdvancedMD
Resolved
This issue has been resolved. Clients using OpenEdge are encouraged to review and process any undisbursed credit card payments:
1. From AdvancedMD PM, go to Billing > Undisbursed Credit Card Payments
2. Review transactions to confirm whether the payment processed
We apologize for any inconvenience this may have caused.
1. From AdvancedMD PM, go to Billing > Undisbursed Credit Card Payments
2. Review transactions to confirm whether the payment processed
We apologize for any inconvenience this may have caused.
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
This issue appears to be related to our third-party payment processor, OpenEdge. We are actively working with OpenEdge to identify the root cause and resolve the issue. AdvancedMD Pay is not impacted.
We have received reports from some clients that credit card payments have processed successfully, despite the payment screen remaining in a "Checking payment status" state. Payments may take at least an hour to reflect due to delays. Before retrying a transaction, we recommend waiting at least an hour, then confirming whether the payment already went through:
1. From AdvancedMD PM, go to Billing > Undisbursed Credit Card Payments
2. Review transactions to confirm whether the payment processed
Incident Managers will continue to provide updates here as additional information becomes available.
We have received reports from some clients that credit card payments have processed successfully, despite the payment screen remaining in a "Checking payment status" state. Payments may take at least an hour to reflect due to delays. Before retrying a transaction, we recommend waiting at least an hour, then confirming whether the payment already went through:
1. From AdvancedMD PM, go to Billing > Undisbursed Credit Card Payments
2. Review transactions to confirm whether the payment processed
Incident Managers will continue to provide updates here as additional information becomes available.
Investigating
We are aware that some users are experiencing issues processing credit card payments, with payments not completing as expected. Our technical teams are actively investigating the cause. Incident Managers will continue to provide updates here as additional information becomes available.
Identified
We are aware that some users are experiencing issues processing credit card payments, with payments not completing as expected. Our technical teams are actively investigating the cause. Incident Managers will continue to provide updates here as additional information becomes available.
This incident affected: Practice Management (PM).