Change Healthcare (Optum) Eligibility and Claims Status Disruption
Incident
Report for AdvancedMD
Resolved
Change Healthcare (Optum) has resolved the issue on their end. Eligibility and status checks are now processing normally.
Recommended action: If you submitted eligibility requests during the outage window, please resubmit them if you need results today. Any failed runs will rerun overnight. No data was lost — this was a connectivity interruption only.
We apologize for the disruption and appreciate your patience.
For questions, contact AdvancedMD Support.
Recommended action: If you submitted eligibility requests during the outage window, please resubmit them if you need results today. Any failed runs will rerun overnight. No data was lost — this was a connectivity interruption only.
We apologize for the disruption and appreciate your patience.
For questions, contact AdvancedMD Support.
Update
Change Healthcare (Optum) has confirmed an outage affecting their services. AdvancedMD users may experience issues with real-time eligibility, claim status, and enrollments. Change Healthcare (Optum) is working to resolve the issue. Users can view incident notifications on the Change Healthcare status page at https://status.optum.com/.
Update
Change Healthcare (Optum) has confirmed an outage affecting their services. AdvancedMD users may experience issues with real-time eligibility, claim status, and enrollments. Change Healthcare (Optum) is working to resolve the issue. We will continue to provide updates as more information becomes available.
Identified
We are actively working with Change Healthcare (Optum) to resolve the "Error while retrieving Eligibility Response" error. There is no workaround available at this time. We will provide updates as more information becomes available.
Investigating
We are currently investigating an issue affecting eligibility responses for some users. Affected users may see the following error: "Error while retrieving Eligibility Response." The issue is related to our Change Healthcare (Optum) integration. We will provide updates as more information becomes available.
This incident affected: Practice Management (PM) - Optum (Change Healthcare) Integrations (Claim Status, Eligibility).