Degraded - EHR Messaging, Claims, and Statements

Incident Report for AdvancedMD

Resolved

This incident has been resolved.

Posted Oct 22, 2026 - 09:58 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 22, 2026 - 08:34 MDT

Investigating

We are currently investigating this issue.

Posted Oct 22, 2026 - 08:12 MDT

Identified

We are investigating degraded performance affecting multiple AdvancedMD services. Users may experience issues with EHR messaging, claims, and statements.

Our teams are actively working to restore normal service. We apologize for the inconvenience and will provide updates as additional information becomes available.

Posted Oct 22, 2026 - 07:43 MDT

This incident affected: Practice Management (PM), Electronic Health Records (EHR) and Patient Engagement (Patient Messaging).