AdvancedMD Status

All Systems Operational

Practice Management (PM) Operational

Practice Management (PM) - Availity Integrations Operational

Claim Submission Operational

EDI Transaction Reports Operational

Practice Management (PM) - Change Healthcare Integrations Operational

Claim Attachments Operational

Claim Status Operational

Claim Submission Operational

Eligiblity Operational

EDI Transaction Reports Operational

eRemittance (ERA) Operational

Electronic Health Records (EHR) Operational

AdvancedMD Mobile Operational

Claim Inspector Operational

ePrescribing Operational

Fax Operational

Interoperability Operational

3rd Party APIs Operational

Interfaces Operational

ODBC Operational

sFTP Services Operational

Patient Engagement Operational

Patient Portal Operational

Patient Kiosk Operational

Online Scheduling Operational

Patient Messaging Operational

Reporting Operational

General Operational

Analytics Operational

Clinical Quality Reporting Operational

Telehealth Operational

Client Services Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

November 21, 2024 Maintenance Release Nov 21, 2024 20:00 - Nov 22, 2024 00:00 MST

AdvancedMD will be undergoing maintenance on Thursday, November 21, 2024, between 8 pm and 11:59 pm MT. As always, we strive to make these necessary updates as seamless as possible. However, you may experience periodic service interruptions during the maintenance release window.
Posted on Nov 15, 2024 - 14:44 MST

November 26, 2024 - Routine Maintenance Nov 26, 2024 19:30-20:30 MST

On Tuesday, November 26, 2024, between 7:30 p.m. and 8:30 p.m. MT, AdvancedMD will be performing routine maintenance.

Although it is unlikely, users may experience intermittent service interruptions or be automatically logged out of the application during the maintenance window. If you experience any of these issues, please close the application and retry.

This necessary maintenance will ensure that our service remains reliable and efficient.
We apologize in advance for any inconvenience this may cause.
Thank you for your patience.
Posted on Nov 19, 2024 - 16:50 MST

Past Incidents

Nov 20, 2024

No incidents reported today.

Nov 19, 2024

November 19, 2024 - Network Maintenance

Completed - The scheduled maintenance has been completed.
Nov 19, 22:00 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 21:00 MST

Scheduled - On Tuesday, November 19, 2024, between 9 pm and 10 pm MT, AdvancedMD will be conducting network maintenance. This maintenance is vital to maintaining a secure and compliant online presence.

As always, we strive to make these necessary updates as seamless as possible. However, you may experience periodic service interruptions or be logged out of the application during the maintenance window.

If you are logged out of the application, please simply log back in.

Thank you for your patience as we work to enhance your experience with our platform.
Nov 12, 15:45 MST

Error when receiving PDMP state drug monitoring data

Resolved - This incident has been resolved.
Nov 19, 14:58 MST

Update - DrFirst has implemented a fix, and we are currently monitoring the results.
Nov 19, 13:41 MST

Update - Dr First, our PDMP vendor, is implementing a fix to resolve the issue with retrieving state drug monitoring data. Currently, we do not have an ETA for resolution. Our incident managers will continue to monitor the situation and provide updates as additional information becomes available. We apologize for the inconvenience.
Nov 18, 08:58 MST

Identified - The issue has been identified and a fix is being implemented.
Nov 14, 10:38 MST

Update - Our PDMP vendor continues to investigate the issue.
Nov 13, 16:37 MST

Investigating - Due to an outage at DrFirst, our PDMP vendor, clients. are receiving an error message when retrieving PDMP state drug monitoring data. Our Incident Managers will continue to provide updates as additional information becomes available.
Nov 13, 14:30 MST

Nov 18, 2024

Nov 17, 2024

November 16, 2024 - Analytics Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 17, 21:00 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 05:00 MST

Scheduled - AdvancedMD will be performing maintenance in our Analytics module beginning at 5 am MT on Saturday, November 16, 2024, through Sunday, November 17, 2024, at 9 pm MT.
Although it is unlikely, users may experience intermittent interruptions during the maintenance window.

Please note that the Analytics report data will be outdated during the maintenance window. However, no data will be lost, and it will be updated once the maintenance is completed

This necessary maintenance will ensure that our service remains reliable and efficient.
We apologize in advance for any inconvenience this may cause.
Thank you for your patience.
Nov 8, 13:00 MST

Nov 16, 2024

Nov 15, 2024

Nov 14, 2024

Nov 13, 2024

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

November 10, 2024 - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 10, 21:00 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 19:00 MST

Scheduled - On Sunday, November 10, 2024, between 7:00 p.m. and 11:00 p.m. MDT, AdvancedMD will be performing maintenance in our Analytics and ODBC modules.

Although it is unlikely, users may experience intermittent interruptions during the maintenance window. If you do experience an interruption, please close the module, wait 5 minutes and retry.

This necessary maintenance will ensure that our service remains reliable and efficient.
We apologize in advance for any inconvenience this may cause.
Thank you for your patience.
Nov 4, 16:53 MST

Nov 9, 2024

No incidents reported.

Nov 8, 2024

November 8, 2024 Network Maintenance

Completed - The scheduled maintenance has been completed.
Nov 8, 21:45 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 21:00 MST

Scheduled - On Friday, November 8, 2024, from 9:00 p.m. to 9:45 p.m. MDT, AdvancedMD will be performing network maintenance in our ePrescribing module. This maintenance is vital to maintaining a secure and compliant online presence. It ensures encryption, trust, and security for our users, helping to prevent potential security risks.
While it is unlikely, you may encounter periodic service interruptions in the ePrescribing module during the maintenance window. If you do encounter an interruption, please close the module and retry.

As always, we strive to make these necessary upgrades as seamless as possible. Thank you for your patience.
Nov 1, 13:26 MDT

November 7, 2024 Maintenance Release

Completed - The scheduled maintenance has been completed.
Nov 8, 00:00 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 20:00 MST

Scheduled - AdvancedMD will be undergoing maintenance on Thursday, November 7, 2024, between 8 pm and 11:59 pm MDT. As always, we strive to make these necessary updates as seamless as possible. However, you may experience periodic service interruptions during the maintenance release window.
Oct 31, 14:09 MDT

Nov 7, 2024

Nov 6, 2024

No incidents reported.