AdvancedMD Status

All Systems Operational

Practice Management (PM) Operational

Practice Management (PM) - Availity Integrations Operational

Claim Submission Operational

EDI Transaction Reports Operational

Practice Management (PM) - Change Healthcare Integrations Operational

Claim Attachments Operational

Claim Status Operational

Claim Submission Operational

Eligiblity Operational

EDI Transaction Reports Operational

eRemittance (ERA) Operational

Electronic Health Records (EHR) Operational

AdvancedMD Mobile Operational

Claim Inspector Operational

ePrescribing Operational

Fax Operational

Interoperability Operational

3rd Party APIs Operational

Interfaces Operational

ODBC Operational

sFTP Services Operational

Patient Engagement Operational

Patient Portal Operational

Patient Kiosk Operational

Online Scheduling Operational

Patient Messaging Operational

Reporting Operational

General Operational

Analytics Operational

Clinical Quality Reporting Operational

Telehealth Operational

Client Services Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 11, 2025

July 10, 2025 - Maintenance Release

Completed - The scheduled maintenance has been completed.
Jul 11, 00:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 20:00 MDT

Scheduled - AdvancedMD will be undergoing maintenance on Thursday, July 10, 2025, between 8 pm and 11:59 pm MDT. As always, we strive to make these necessary updates as seamless as possible. However, you may experience periodic service interruptions during the maintenance release window.
Jul 2, 16:10 MDT

Jul 10, 2025

Some Users Unable to Log In to the Platform

Resolved - This incident has been resolved.
Jul 10, 11:16 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 10, 10:01 MDT

Investigating - We are currently investigating an issue where some users are unable to log in to the platform. Our technical teams are actively engaged and working to resolve the problem. Incident Managers will continue to provide updates as additional information becomes available.
Impacted Pools: 119
Jul 10, 09:52 MDT

Jul 9, 2025

July 9, 2025 - Network Maintenance

Completed - The scheduled maintenance has been completed.
Jul 9, 20:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 20:00 MDT

Scheduled - On Wednesday, July 9, 2025, between 8:00 p.m. and 8:30 p.m. MDT, AdvancedMD will perform network maintenance in our application.

Although unlikely, users may encounter a 500 error when using the PM, EHR, Patient Portal, or ODBC. If you experience an error, please close the application and retry.

This necessary maintenance will ensure that our service remains reliable and efficient.
We apologize in advance for any inconvenience this may cause.
Thank you for your patience.
Jul 2, 18:02 MDT

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

June 29, 2025 - Scheduled Maintenance Analytics and ODBC

Completed - The scheduled maintenance has been completed.
Jun 29, 23:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 19:00 MDT

Scheduled - On Sunday, June 29, 2025, between 7:00 p.m. and 11:00 p.m. MT, AdvancedMD will perform maintenance in our Analytics and ODBC modules.

Although unlikely, users may experience intermittent interruptions during the maintenance window. If you experience an interruption, please close the module, wait 5 minutes and retry.

This necessary maintenance will ensure that our service remains reliable and efficient.
We apologize in advance for any inconvenience this may cause.
Thank you for your patience.
Jun 24, 14:55 MDT

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.