AdvancedMD Status

All Systems Operational

Practice Management (PM) Operational

Practice Management (PM) - Availity Integrations Operational

Claim Submission Operational

EDI Transaction Reports Operational

Practice Management (PM) - Change Healthcare Integrations Operational

Claim Attachments Operational

Claim Status Operational

Claim Submission Operational

Eligiblity Operational

EDI Transaction Reports Operational

eRemittance (ERA) Operational

Electronic Health Records (EHR) Operational

AdvancedMD Mobile Operational

Claim Inspector Operational

ePrescribing Operational

Fax Operational

Interoperability Operational

3rd Party APIs Operational

Interfaces Operational

ODBC Operational

sFTP Services Operational

Patient Engagement Operational

Patient Portal Operational

Patient Kiosk Operational

Online Scheduling Operational

Patient Messaging Operational

Reporting Operational

General Operational

Analytics Operational

Clinical Quality Reporting Operational

Telehealth Operational

Client Services Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 30, 2024

No incidents reported today.

Oct 29, 2024

No incidents reported.

Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024

No incidents reported.

Oct 24, 2024

No incidents reported.

Oct 23, 2024

No incidents reported.

Oct 22, 2024

No incidents reported.

Oct 21, 2024

Fax Service Interruptions and Degraded Performance

Resolved - As Updox is functional, we are closing this incident on our status page. Updox continues to work on restoring historical data. Currently, data is temporarily limited to the past 2 years and 10 months (January 2022 to present). Users can continue to follow Updox’s progress by subscribing to receive incident updates on their status page at https://status.updox.com/incidents/52xv7xy7sjp4.
Oct 21, 14:20 MDT

Update - Updox continues to work on restoring historical data. Currently, data is temporarily limited to the past 2 years and 10 months (January 2022 to present). Our incident managers will continue to monitor the situation and provide updates as they become available. Users can subscribe to receive incident updates on Updox’s status page at https://status.updox.com/incidents/52xv7xy7sjp4.
Oct 21, 09:52 MDT

Update - Updox continues to work on restoring historical data. Currently, data is temporarily limited to the past 1 year and 10 months (January 2023 to present). Our incident managers will continue to monitor the situation and provide updates as they become available. Users can subscribe to receive incident updates on Updox’s status page at https://status.updox.com/incidents/52xv7xy7sjp4.
Oct 18, 13:47 MDT

Update - Updox continues to work on restoring historical data. Currently, data is temporarily limited to the past 10 months (January 2024 to present).

Our incident managers will continue to monitor the situation and provide updates as they become available. Users can subscribe to receive incident updates on Updox’s status page at https://status.updox.com/incidents/52xv7xy7sjp4.
Oct 16, 09:14 MDT

Update - Updox continues to work on restoring historical data older than two months. Currently, data is temporarily limited to the past 8 months (~February 23rd to present).

Our incident managers will continue to monitor the situation and provide updates as they become available. Users can subscribe to receive incident updates on Updox’s status page at https://status.updox.com/incidents/52xv7xy7sjp4.
Oct 14, 11:19 MDT

Update - Updox continues to work on restoring historical data older than two months. Currently, data is temporarily limited to the past two months (August 20th to present).

Our incident managers will continue to monitor the situation and provide updates as they become available. Users can subscribe to receive incident updates on Updox’s status page at https://partnerstatus.updox.com/.
Oct 14, 09:45 MDT

Update - Service has been restored. Updox continues to work on restoring historical data older than two months. Currently, data is temporarily limited to the past two months (August 20th to present).

Our incident managers will continue to monitor the situation and provide updates as they become available. Users can subscribe to receive incident updates on Updox’s status page at https://partnerstatus.updox.com/.
Oct 11, 10:04 MDT

Monitoring - Updox has reported that they have restored service. Data will temporarily be limited to the past 30 days. The system will continue to process historical data throughout the night reaching full restoration by tomorrow morning. The AdvancedMD incident management team will continue to monitor the situation and provide updates they become available.

Users can subscribe to receive incident updates on Updox’s status page at https://partnerstatus.updox.com/incidents/lbr3x3szt6bg/.
Oct 10, 17:32 MDT

Investigating - Our third-party partner, Updox, is currently reporting degraded performance and service disruptions that is impacting our clients’ ability to use AdvancedMD Fax and Updox's standalone application.

Our incident managers will continue to monitor the situation and provide updates as they become available. Users can subscribe to receive incident updates on Updox’s status page at https://partnerstatus.updox.com/.
Oct 10, 09:34 MDT

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

October 19-20, 2024 Scheduled Maintenance for Analytics Module

Completed - Cancelled - October 19-20, 2024 Scheduled Maintenance for Analytics Module
The scheduled Analytics Module maintenance has been canceled. We identified some inconsistencies in our staging environment that need to be addressed first to ensure a smooth and effective deployment experience. We will provide you with a new date and time for the maintenance as soon as it is confirmed.
Oct 18, 11:56 MDT

Scheduled - AdvancedMD will be performing maintenance in our Analytics module beginning at 5am MDT on Saturday, October 19, 2024, through Sunday, October 20, 2024, at 9pm MDT.

Although it is unlikely, users may experience intermittent interruptions during the maintenance window.
Please note that the Analytics report data may be outdated during the maintenance window. Data will be updated once the maintenance is completed.

This necessary maintenance will ensure that our service remains reliable and efficient.
We apologize in advance for any inconvenience this may cause.
Thank you for your patience.
Oct 11, 17:04 MDT

Oct 17, 2024

Dashboard KPIs Not Returning Results

Resolved - This incident has been resolved.
Oct 17, 07:08 MDT

Identified - We are aware of an issue where the Dashboard KPIs are not returning results for some clients. The nightly process that generates those results failed to complete. Unfortunately, the nightly process is too resource intensive to run during business hours without impacting client performance. As a result, we do not anticipate the issue to be resolved prior to October 17, 2024, at 1:30 am MDT.

As a workaround, please generate A/R reports and visit Claim Center to view these data points. We apologize for any inconvenience this issue may cause our valued clients.
Oct 16, 11:04 MDT

Oct 16, 2024