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All Systems Operational

Practice Management (PM) Operational
Practice Management (PM) - Availity Integrations Operational
Claim Submission Operational
EDI Transaction Reports Operational
Practice Management (PM) - Change Healthcare Integrations Operational
Claim Attachments Operational
Claim Status Operational
Claim Submission Operational
Eligiblity Operational
EDI Transaction Reports Operational
eRemittance (ERA) Operational
Practice Management (PM) - Waystar Integrations Operational
Claim Status Operational
Claim Submission Operational
Eligibility Operational
EDI Transaction Reports Operational
eRemittance (ERA) Operational
Waystar Portal Single Sign-On (SSO) Operational
Electronic Health Records (EHR) Operational
AdvancedMD Mobile Operational
Claim Inspector Operational
ePrescribing Operational
Fax Operational
Interoperability Operational
3rd Party APIs Operational
Interfaces Operational
ODBC Operational
sFTP Services Operational
Patient Engagement Operational
Patient Portal Operational
Patient Kiosk Operational
Online Scheduling Operational
Patient Messaging Operational
Reporting Operational
General Operational
Analytics Operational
Clinical Quality Reporting Operational
Telehealth Operational
Client Services Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

February 6, 2026 - Scheduled Maintenance - Analytics Module Feb 6, 2026 20:00-23:00 MST

AdvancedMD will be performing maintenance in our Analytics module on Friday, February 6, 2026, between 8:00 p.m. MST and 11:00 p.m. MST.

Although it is unlikely, users may experience intermittent interruptions during the maintenance window.

Please note that the Analytics report data will be unavailable during the maintenance window. However, no data will be lost, and it will be updated once the maintenance is completed

This necessary maintenance will ensure that our service remains reliable and efficient.

We apologize in advance for any inconvenience this may cause.

Thank you for your patience.
Posted on Jan 30, 2026 - 14:48 MST
Feb 1, 2026

No incidents reported today.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026
January 27, 2026 - Routine Maintenance
Completed - The scheduled maintenance has been completed.
Jan 27, 23:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 19:00 MST
Scheduled - On Tuesday, January 27, 2026, between 7:00 p.m. and 11:00 p.m. MST, AdvancedMD will perform routine maintenance.

Although unlikely, users may experience intermittent service interruptions or be automatically logged out of the application during the maintenance window. If you experience these issues, please close the application and retry.

This necessary maintenance will ensure that our service remains reliable and efficient.
We apologize in advance for any inconvenience this may cause.
Thank you for your patience.
Jan 22, 13:50 MST
Jan 26, 2026
January 25, 2026 - Scheduled Maintenance Analytics and ODBC
Completed - The scheduled maintenance has been completed.
Jan 26, 00:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 20:00 MST
Scheduled - On Sunday, January 25, 2026, between 7:00 p.m. and 11:00 p.m. MST, AdvancedMD will perform maintenance in our Analytics and ODBC modules.

Although unlikely, users may experience intermittent interruptions during the maintenance window. If you experience an interruption, please close the module, wait 5 minutes and retry.

This necessary maintenance will ensure that our service remains reliable and efficient.
We apologize in advance for any inconvenience this may cause.
Thank you for your patience.
Jan 22, 14:14 MST
Jan 25, 2026
Jan 24, 2026

No incidents reported.

Jan 23, 2026
Microsoft 365 Outage Impacting Two Factor Authentication and Patient Messaging
Resolved - We have confirmed that Two-Factor Authentication (2FA) and Patient Messaging services remain functional. While we do not have evidence of any messaging service failures, Telehealth, Appointment Reminder, and Patient Portal messages may have experienced delays.
Jan 23, 08:18 MST
Update - Microsoft has reported a high level of confidence that their Microsoft 365 incident is largely resolved. We will continue to closely monitor the situation throughout the evening to ensure there is no further impact to AdvancedMD services. Updates will be posted if conditions change.
There may still be lingering impacts to Patient Messaging for recipients who use Microsoft‑hosted email services (e.g., Telehealth, Patient Portal, Appointment Reminders).
Jan 22, 22:55 MST
Monitoring - Microsoft is continuing to work toward resolving their Microsoft 365 incident. This issue has been intermittently impacting the following AdvancedMD workflows:

Logging into AdvancedMD using Two‑Factor Authentication (2FA)
Patient workflows that involve sending or receiving emails may be affected if the recipient uses Microsoft‑hosted email services (e.g., Telehealth, Patient Portal, Appointment Reminders)

You can view Microsoft’s official service health notice here: https://status.cloud.microsoft/. We will continue to monitor the situation and provide updates as they become available.
Jan 22, 21:17 MST
Update - Our applications remain fully functional. AWS has identified that the current issue affects customers sending mail through Microsoft‑hosted mail servers. Microsoft is currently experiencing mail‑delivery issues, which may impact email‑based workflows such as notifications or verification messages. You can view Microsoft’s official service‑health notice here: https://status.cloud.microsoft/. We are continuing to monitor the situation and will provide updates as AWS and Microsoft progress with their remediation.
Jan 22, 17:19 MST
Update - We are still actively engaged with AWS while they work to restore normal delivery performance.
Jan 22, 16:02 MST
Update - Clients using two‑factor authentication may be unable to log in to AdvancedMD due to an AWS‑related messaging delay. We are actively engaged with AWS as they work to restore normal delivery performance.
Jan 22, 14:34 MST
Investigating - We are aware of an issue preventing clients using two‑factor authentication from logging in to AdvancedMD. Our technical teams are actively investigating and working toward a resolution.
Jan 22, 13:33 MST
Jan 22, 2026
Jan 21, 2026
January 21, 2026 - Updox/AdvancedFax Maintenance
Completed - The scheduled maintenance has been completed.
Jan 21, 20:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 20:00 MST
Scheduled - On Wednesday, January 21, 2026, our Updox Partner will be performing maintenance.
From 8:00 p.m. to 8:30 p.m. MST, During this time, AdvancedFax will be unavailable.

This necessary maintenance will ensure that our service remains reliable and efficient.

We apologize in advance for any inconvenience this may cause. Thank you for your patience.
Jan 21, 13:20 MST
Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

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