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All Systems Operational

Practice Management (PM) Operational
Practice Management (PM) - Availity Integrations Operational
Claim Submission Operational
EDI Transaction Reports Operational
Practice Management (PM) - Change Healthcare Integrations Operational
Claim Attachments Operational
Claim Status Operational
Claim Submission Operational
Eligiblity Operational
EDI Transaction Reports Operational
eRemittance (ERA) Operational
Practice Management (PM) - Waystar Integrations Operational
Claim Status Operational
Claim Submission Operational
Eligibility Operational
EDI Transaction Reports Operational
eRemittance (ERA) Operational
Electronic Health Records (EHR) Operational
AdvancedMD Mobile Operational
Claim Inspector Operational
ePrescribing Operational
Fax ? Operational
Interoperability Operational
3rd Party APIs Operational
Interfaces Operational
ODBC Operational
sFTP Services Operational
Patient Engagement Operational
Patient Portal Operational
Patient Kiosk Operational
Online Scheduling Operational
Patient Messaging Operational
Reporting Operational
General Operational
Analytics ? Operational
Clinical Quality Reporting Operational
Telehealth Operational
Client Services Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Oct 26, 2025

No incidents reported today.

Oct 25, 2025
Degraded Client Services Support
Resolved - This incident has been resolved.
Oct 25, 19:14 MDT
Update - We are continuing to investigate this issue.
Oct 25, 19:07 MDT
Update - Our Incident Mangers are continuing to investigate the issue. If you need to contact our Support Team, please follow these steps:
1. Go to https://www.advancedmd.com/support/
2. Scroll down to contact support.
3. Click open a ticket.
4. Click the radio button for “A New Support Case”
5. Fill out the online form to create an online case.

Thank you for your patience as we work to resolve the issue.
Oct 25, 18:26 MDT
Investigating - We are currently experiencing an outage that is affecting our phone and chat services.
As a result, you may experience longer wait times. Our team is actively working with our service provider to restore full functionality. Incident Managers will continue to share updates here as more information becomes available.
Oct 25, 18:03 MDT
Oct 24, 2025

No incidents reported.

Oct 23, 2025
October 23, 2025 - Updox/AdvancedFax Maintenance
Completed - The scheduled maintenance has been completed.
Oct 23, 22:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 21:00 MDT
Scheduled - On Thursday, October 23, 2025, our Updox Partner will be performing maintenance.
From 9 p.m. to 10 p.m. MDT, During this time, AdvancedFax will be unavailable.

This necessary maintenance will ensure that our service remains reliable and efficient.

We apologize in advance for any inconvenience this may cause. Thank you for your patience.
Oct 8, 17:09 MDT
Oct 22, 2025

No incidents reported.

Oct 21, 2025
October 21, 2025 - Updox/AdvancedFax Maintenance
Completed - The scheduled maintenance has been completed.
Oct 21, 22:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 21:00 MDT
Scheduled - On Tuesday, October 21, 2025, our Updox Partner will be performing maintenance.
From 9 p.m. to 10 p.m. MDT, During this time, AdvancedFax will be unavailable.

This necessary maintenance will ensure that our service remains reliable and efficient.

We apologize in advance for any inconvenience this may cause. Thank you for your patience.
Oct 8, 17:11 MDT
Oct 20, 2025
AWS Outage Impacting EHR, Patient Portal, eRx & Third-party Vendors
Resolved - This incident has been resolved.
Oct 20, 17:31 MDT
Update - We are continuing to monitor for any further issues.
Oct 20, 14:51 MDT
Update - As AWS continues working to fully resolve their degraded service, we want to reassure you that AdvancedMD applications are currently operating in a healthy state. However, we are still seeing reports of degraded performance from our telehealth and ePrescribing partners, which may affect functionality in those areas.
Our incident management team remains fully engaged, monitoring all dependencies and coordinating with third-party vendors to restore full service. We will continue to provide timely updates as new information becomes available.
Oct 20, 14:03 MDT
Monitoring - Clients and patients are now able to access the AdvancedMD Patient Portal. We continue to work with our third-party vendors to restore full functionality.
Oct 20, 11:55 MDT
Update - We are continuing to work on a fix for this issue.
Oct 20, 11:27 MDT
Identified - EHR Login Issue Resolved – Ongoing Work on Patient Portal and Third-Party Services
AWS has reported a global disruption in service. You may be experiencing issues with our patient portal. Our teams are actively working to restore full functionality as quickly as possible.
Additionally, we are seeing related disruptions from third-party vendors, which may impact services such as ePrescribing. We are monitoring these dependencies closely and coordinating internal and external efforts to minimize any further impact.
For additional information you may follow the AWS Statuspage at: https://health.aws.amazon.com/health/status
Oct 20, 11:22 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 10:17 MDT
Update - The EHR Login Issues appears to be related to a Worldwide Incident affecting AWS. We are working with our vendor to resolve the Issue. We appreciate your patience.
Oct 20, 09:32 MDT
Investigating - We are currently investigating a login issue affecting some users of the AdvancedMD EHR platform. Our technical teams are actively working to identify and resolve the problem. Incident Managers will provide ongoing updates as more information becomes available.
Oct 20, 09:13 MDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025
October 18, 2025 - Emergency Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Oct 18, 22:20 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 22:00 MDT
Scheduled - On Saturday, October 18, 2025, between 10:00 p.m. and 10:20 p.m. MDT, AdvancedMD will perform an emergency infrastructure maintenance to support the continued reliability and performance of our application.

During this brief maintenance window, the software will remain accessible, but you may experience temporary disruptions in specific components:
• ODBC will be unavailable
• The EHR Dashboard and General Reports may experience intermittent slowness.

We’ve scheduled this update outside of typical business hours to minimize any client impact.
Thank you for your understanding as we work to enhance the safety and reliability of our services.
Oct 16, 15:48 MDT
Oct 17, 2025

No incidents reported.

Oct 16, 2025
October 16, 2025 - Updox/AdvancedFax Maintenance
Completed - The scheduled maintenance has been completed.
Oct 16, 22:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 21:00 MDT
Scheduled - On Thursday, October 16, 2025, our Updox Partner will be performing maintenance.
From 9 p.m. to 10 p.m. MDT, During this time, AdvancedFax will be unavailable.

This necessary maintenance will ensure that our service remains reliable and efficient.

We apologize in advance for any inconvenience this may cause. Thank you for your patience.
Oct 8, 17:12 MDT
Oct 15, 2025

No incidents reported.

Oct 14, 2025
October 14, 2025 Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Oct 14, 21:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 20:30 MDT
Scheduled - On Tuesday, October 14, 2025, between 8:30 p.m. and 9:30 p.m. MDT, AdvancedMD will be performing emergency maintenance in our application.
We do not anticipate any disruption during this time. We appreciate your understanding and continued support as we work to enhance our services.
Oct 14, 17:25 MDT
October 14, 2025 Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 14, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 05:00 MDT
Scheduled - On Tuesday, October 14, 2025, between 5:00 a.m. and 6:00 a.m. MDT, AdvancedMD will be making an infrastructure change in our API Gateway provider. This update will impact Third-Party interfaces but will not affect users of the Practice Manager or EHR applications.

Although unlikely, you may experience an interruption during the maintenance window. If you encounter an interruption, please stop the interface, wait five minutes, and restart it. You may need to log back in after restarting the interface.

This necessary change is designed to improve performance and ensure that our service remains reliable and efficient.
We apologize in advance for any inconvenience this may cause. Thank you for your patience.
Oct 7, 11:28 MDT
Oct 13, 2025

No incidents reported.

Oct 12, 2025
October 12, 2025 Routine Maintenance
Completed - The scheduled maintenance has been completed.
Oct 12, 21:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 21:00 MDT
Scheduled - On Sunday, October 12, 2025, between 9:00 p.m. and 9:30 p.m. MDT, AdvancedMD will be performing routine maintenance as part of our ongoing efforts to enhance the security, reliability, and performance of our systems.

As always, we strive to make these necessary updates as seamless as possible. However, you may experience periodic service interruptions during the maintenance window. If you experience any interruption during the maintenance window, please log out and back in.

We appreciate your patience and understanding as we make these necessary improvements.
Oct 6, 16:58 MDT
October 11, 2025 - Updox/AdvancedFax Maintenance
Completed - The scheduled maintenance has been completed.
Oct 12, 00:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 21:00 MDT
Scheduled - Our Updox Partner will be performing system maintenance from Saturday, October 11, 2025, at 9:00 p.m. MDT until Sunday, October 12, 2025, at 12:00 a.m. MDT. During this time, AdvancedFax will be unavailable.

This essential maintenance is necessary to ensure our service remains reliable and efficient.

We apologize for any inconvenience this may cause and appreciate your understanding and patience.
Oct 8, 17:05 MDT
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